Job details
About Our Client: One of Saudis leading companies in the construction and finishing industries manufacturing highquality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices. What you will do:
- Setting clear performance goals and providing regular coaching feedback and training to enable continuous improvement.
- Monitoring and analyzing customer feedback surveys and metrics to identify areas for improvement.
- Collaborating with crossfunctional teams to implement system improvements and new technologies to enhance customer support.
- Establishing (KPIs) for the customer service team and tracking performance against targets generating regular reports on customer service metrics to senior management.
- Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
- Ensuring that all team members are wellequipped to handle various customer scenarios and challenges.
- From 5 to 10 years of experience in Customer Service Management.
- Familiarity with customer service software CRMs and other relevant tools to optimize team efficiency.
- Excellent clientfacing and internal communication skills.
- Solid organizational skills including attention to detail and multitasking skills.
- Must be a natural and intuitive problem solver able to anticipate and take corrective action selfmotivated.
- Proficient in using data to analyze customer service performance identify trends and implement improvements.
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