Inbound Sales Associate - Travel and Tourism

Inbound Sales Associate - Travel and TourismFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Minimum 12 months of Sales ExperienceMust have excellent command over English LanguageDedicated to High Quality experience for customersAbility to identify stated and unstated customer needsBeing a travel consultant and help customers with their booking needsManage financial transactions and processing paymentsProviding recommendations to customersResponding to customers inquiriesKnowledge of customer and market requirementsAdvertise current offers to customersAlert management of potential security issues or client complaintsResolve customer complaints and issuesConsultative assistance to customerAdhere to timelines schedulesMatric / Grade 12Agent should be willing to work in a 24x7 environment including weekend working (Predominantly Night Shifts)

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