Meetings and Events - Food Services Manager

Meetings and Events - Food Services Manager page is loaded Meetings and Events - Food Services Manager Postuler remote type On-site locations Cape Town, ZAF time type Full time posted on Offre publiée hier job requisition id REQ339351 We are looking for a Meeting, Events & Food Services Manager for our Integrated Facility Manager business line.About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!Role PurposeThe Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.What this job involvesOverall responsibility for key vendor relationships: Management of the vendor relationship for employee catering services. Service provision includes:Employee DiningBarista Coffee ShopVendor Pop upsHospitality for Events (including external catering providers)Management of other vendor relationships such as:Coffee machine servicesVending machine servicesFruit/Milk (and other free issue items) vendor managementVarious ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to timeOversee the management of the in-house service meetings & events. Service provision includes:Room BookingsHospitality orderingRoom Set-upsWorking closely with key groups and vendors, such as cleaning, security and AV (as above)The MEFS Manager is responsible for ensuring that vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable KPIs and SLAs.In all instances, the MEFS Manager is responsible for working closely with the onsite delivery teams to ensure that:Full compliance to EHS regulations is continuously achievedServices are managed and delivered consistently across the portfolio of sitesNew sites are seamlessly mobilised, working closely with the Sourcing ManagerVendor is managed in line with the IFM vendor management processVendor is managed strictly in line with both IFM and client contract, and associated agreed SLAs and KPIsReporting flows through from the vendors to the IFM team in accordance with IFM and client requirementsBudgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirementsKey relationships are built with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers and EMEA Program Team in order to ensure delivery goals are metBuild a strong relationship with the onsite clientSupport on RFP's related to the MEF roleCreate and maintain SOPs and SOWs for the catering divisionConduct audits (as above) quarterly across all catering areasThe Meeting, Events & Food Services Manager role will also be expected to ensure the consistency and quality of all other GREF (Global Real Estate & Facilities) mandated Hospitality services offered within the regions. For example:Services/products offered in tea pointsProvision of standard products in meeting rooms Key Performance IndicatorsSLA & KPI tracking systems (PPM and Critical PPM compliance measurement)Response time to Service Requests within the Client's severity requirementsCompliance with local Health and Safety regulationsCustomer SatisfactionPursue continuous improvementAbility to work in collaborative team environmentVendor/contract managementExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsPractical experience in food services contract deliveryDemonstrates a good working knowledge of soft servicesIdeally 6 years + exposure in Food or hospitality role within a large commercial organization.Experience of owning facilities contracts and supplier/ contractor managementExperience of managing conferencing services essentialExperience of working with quality, environmental and EHS management systems essentialQuality, EHS and environmental related accreditations desirableHCIMA Membership desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentWhat you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today at jll.com/careers.Location:On-site -Cape Town, ZAFIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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