Club Holidays Retail Travel Consultant

Job OverviewThe main purpose of this role is to sell Club Holidays travel products. This role requires efficiency, and accuracy,delivering exceptional customer service, the ability to sell travel products in an online environment, and ensuringa positive image of the company brand.Duties & Responsibilities(An overview, but is not limited to the full function of the role)Assist clients telephonically or via email.Acknowledge all online queries within 1 hour.Ascertain client's needs and advise suitable products and services.Liaise with suppliers to provide clients with the most suitable holiday packages.Assist clients telephonically and/or via e-mail with any travel queries.Process clients' bookings including pre-seating, meals, and any special requirements.Ensure that the client has been informed of the conditions of travel, in writing, before payment isaccepted.Create and update the client's booking file including the client's contact details and full details of farequoted, and services offered.Inform clients of Club Holiday's Terms and Conditions as well as those of the suppliers.Ensure all necessary documentation is issued within the allocated time.Skills, Experience & Qualification(s):Certificate or preferably a National Diploma in Travel and TourismMinimum 2 years of leisure consulting experienceGDS (preferably Amadeus) and international fares knowledgeStrong geography, destination, product, and dynamic packagingknowledgeOutgoing and approachable with excellent customer service skillsExcellent verbal and written communication skillsPassionate about travel and peopleComputer literate with MS OfficeAttention to detailPackage & Renumeration:Attractive package market related, based on experience.Disclaimer: Should you not receive feedback within oneweek of your application beingsubmitted, kindly note that it means that your application was unfortunately unsuccessful. Interested applicants must please email their CVs to the HR departmentat: recruitment@clubtravel.co.za using the referenceRETAIL - C .Please insert this into the subjectline of your email application. Any applicants not meeting the minimum requirements willnotreceive a response.Closing Date : 28 August 2023Please note that we reserve to right to amend, freeze the role or not hire. The finalappointment will be at thediscretion of Travelstart. Travelstart is committed to transformation and redressing ofpastinequalities. Ouremployment equitygoals will be taken into account in our selection process.Good luck! From the moment you step into Travelstart you are welcomed into an environmentwhereemployees are motivated to imagine with all their mind, believe with all their heart and achievewith alltheir might.

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