Administrator (Remote)

Summary

• We are seeking an enthusiastic Administrator to take responsibility for a wide range of administrative tasks.
• This role would suit a candidate who is adaptable, resourceful, and enjoys juggling a variety of assignments.
• You will be joining us at an exciting stage as we look to scale across Malaysia and beyond, with significant personal and professional development opportunities.

Main Duties and Responsibilities

• Assist the General Manager in various administrative tasks and operational activities within ensuring seamless coordination and efficient functioning across departments.

Patient pathway coordination

• Support prospective patients through their onboarding process
• Proactively manage the ongoing monitoring of patients, ensuring patients are contacted by clinicians and mentors at the right frequencies
• Escalate non-engagement to clinicians as appropriate
• Manage the discharge / off-boarding of patients from the programme based on clinicians instructions
• Support the clinicians in managing their patient appointment schedules, arrange consultation appointments for patients at the appropriate points of their programme
• Liaise with mentors on key status changes of their mentees
• Keep track of blood test samples requirements and completion of patients, organising and ensuring completion of tests by patients

Ensuring clinical data fidelity

• Support the clinicians in the collection of monthly key biometrics data from patients and accurately recording them onto patients’ health records
• Transcribe clinical questionnaire scores onto patients’ health records
• Ensure data completeness so that clinicians are equipped for the required information to monitor progress / tailor the programme to their patients accordingly

Other clinical operations responsibilities

• Ensure patient’s medical record on Roczen has all required data for clinicians review
• Gather patients feedback as required
• Support tasks relating to subscription management, with direction from the Finance team
• Support and contribute to various initiatives across the business, eg marketing campaign, recruitment drive as required

Who are you

• Some people may find performing administration tasks daunting, but not you. You enjoy keeping detailed records of everything, that’s why you still have copies of your childhood certificates, files, and reports.
• You are passionate about our mission and have shown a burning personal interest in healthcare in the broadest sense in your life so far
• You get things done
• You are curious to learn
• You are never satisfied with the status quo, and always seek to take things to the next level
• You enjoy working in a supportive team environment

Skills & Experience

• Excellent IT skills
• Proficient in Microsoft Office / Google suites, in particularly Excel
• Excellent organisational skills and ability to multitask
• Comfortable working remotely and independently
• Attention to detail
• Discrete and able to handle confidential and sensitive information
• Great communications skills
• A self-starter with a flexible ‘can do’ attitude
• Completed secondary school education (SPM) / Current college or university student
• Previous experience in administrative or customer-facing roles
• Interest in healthcare & wellness
• Eligible to work in Malaysia

Schedule

• Permanent employment
• Core working hours are 9.00am - 6.00pm, Monday - Friday*
• Hybrid working arrangement: remote & on-site as required

*Note: More information about working hours to be discussed Benefits

• Competitive salary
• Flexible working arrangements

-------------------------------------------------------------------------- Who are we Reset Health is a fast growing healthcare company set up by an experienced team of entrepreneurs from healthcare, retail, and financial services. We are expanding rapidly in the UK, Malaysia and beyond with our care platform - Roczen. Reset Health helps people who are living with Type 2 diabetes and obesity to reset their own health. Quickly. Simply. And affordably. We combine medical expertise, smart technology and personal support to help all our members reset. For more information, please visit our corporate website: and our patient facing website: What makes us different We are on a mission to optimise the health and lifespan of people all over the world, using smart people and technology to deliver the best service and medical outcomes. To get us started, we want to reverse Type 2 diabetes and obesity in 1 million people across the world in less than 5 years. Our teams are multi-disciplinary and we only hire the best people. Work Schedule: This job has the following work schedule: 5.5 days / week 9am - 6pm Monday - Friday Benefits & Perks This job has the following benefits: Training & professional development Parental leave Remote work flexibility This job is a remote position, you can work from anywhere. Are you interested in this position? If so, apply now and get a response from us fast! Don’t miss out an opportunity to advance your career to the next level.