Rockstar Customer Support Specialist 100% Remote Work from Home
Job details
We are looking for customer support specialists that speak clear perfect English and have excellent phone manner. You must have a minimum 2 years customer service experience working for a BPO or company direct. Freight and logistics support experience is an advantage but not essential. This role involves taking inbound calls, making outbound calls to suppliers plus responding to email support enquiries for business customers. The ideal candidate is a motivated, reliable self-starter with high attention to detail that works well independently with limited supervision following structured systems and procedures. You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time. Responsibilities: As part of the customer support team you will interact with franchisees and customers to resolve general enquiries such as:
- Taking inbound calls plus making outbound calls to customers and suppliers daily
- Complete freight quotations & booking requests
- Provide customer support by responding to emails, skype / slack requests etc
- Complete incoming enquiries with a set of FAQ’s, systems and procedures
- Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
- Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
- Ability to take ownership of and work to resolve customer issues
- Proactively communicate with customers, providing feedback on progress of inquiries
- At least 2 years customer service experience working for established BPO, or
- inbound call centre environment
- Strong verbal and written English communication skills
- Must handle inbound & outbound calls working from home office environment
- Ability to follow structured systems and procedures
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with Microsoft Office and Google products suite
- Data entry skills
- Desktop or Laptop
- Dual monitor / second screen required
- Core I5 or Ryzen 5 & above
- Min 8GB RAM
- Microsoft windows genuine version
- Backup Internet
- Backup Power
- Full-time work from home role
- Day shift working Monday to Friday Australian business hours.
- No Weekend Work
- Holiday & sick leave
- Australian National Public Holidays
- Birthday bonus day off
- Annual and quarterly performance bonuses for achieving set KPI’s.
- Contributions towards Pag big, SSS & Phil Health
- 13 th Month pay.
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