Customer Service Coordinator
Job details
Summary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible for our customers. He/She will coordinate with other departments to ensure that customer’s issues or problems are being taken care of. He/She should be able to “wow” our customers through timely, efficient and humane responses to our customers. Job Description I. Strategic Management
- a. Present ideas and solutions to help improve performance, domain processes and company policies.
- a. Participate in Team and Company activities such as townhalls, team huddles and updates.
- b. Interact with teammates and share inputs in creative problem solving projects and action plans.
- a. Respond and resolve customer queries through tickets and phone calls.
- b. Research information and resolution for customer issues and inquiries.
- c. Process quotes and orders of customers.
- d. Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customer’s issues.
- e. Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.
- Basic knowledge of Microsoft Programs
- Basic knowledge or experience in Salesforce and InContact (CRM) is preferred.
- Knowledge in ERP Systems such as AS400, Visual, SyteLine, Oracle is a plus.
- Good English Communication Skills in oral and written communication.
- Above average comprehension skills
- Negotiation skills is a plus.
- Attention to details
- Knows how to conduct research
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