Director, Implementation (bilingual)

ABOUT ADP Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world. In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, occupational health and safety and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver. Visit to learn more about the company!   POSITION SUMMARY   The Director of Implementation provides leadership and direction for National implementation teams .This role focuses on the successful implementation of new payroll, human resource or Time and Labour Management (TLM) clients as well as the conversion of existing clients. This position is responsible for directing the process and monitoring metrics for successful implementation as defined by ADP’s Quality Implementation standards, productivity and performance measurements and budget goals. This director works collaboratively with other functional units and removes roadblocks to successfully implement and maintain quality for our clients. RESPONSIBILITIES  

• Provide strategic leadership, direction and support to the implementation team to ensure we are meeting key performance indicators for Starts, Client Satisfaction, No Starts and time to start.
• Be an agent of change. Continually evaluate and enhance processes and tools across the team. Drive innovative changes resulting in sustained performance improvements and client experience.
• Foster and enhance relationships with key stakeholders across the business.
• Provide operational leadership for the Implementation team, including day to day business direction to regional offices.
• Report to the business on the performance of the Implementation team against key performance indicators, including the development and execution of specific action plans for improvement.
• Analyze the client’s Payroll and/or Human Resource requirements and recommend sustainable solutions that will meet their needs and provide the client with the value required to offset or exceed their investment.
• Interpret and analyze information at a client level, distill the information and present the information or recommended solution in a format meaningful to the Senior Executive level.

COMPETENCIES Education  

• University Graduate or Professional Certificate with related experience

Knowledge, Experience, and Skills: Required

• Prior experience in on boarding clients into Software as a Service environment, preferably in a payroll or HR Service environment. Minimum 10 years in a management/leadership position.
• Experience in leading a team to consistently deliver results in a high volume and dynamic environment.
• Proven ability to establish and maintain effective, constructive relationships with internal and external clients.
• Advanced technical knowledge related to Payroll, Human Resources and TLM market areas.
• Advanced knowledge of MS Word, Excel, PowerPoint, and MS Project.
• Advanced knowledge of the Payroll and Human Resources industries.
• Advanced understanding of the impact and implications of political, social, economic, technological and competitive trends on client organizations.
• In-depth knowledge of implementation processes, procedures and project management methodologies
• Competent knowledge of ADP products and mainframe.
• Must have extensive experience leading large, diverse teams within a B2B environment.
• Proven leadership of transformational change, delivering measurable results.
• Demonstrated capability to lead quality-focused initiatives and drive organizational excellence (e.g., Six Sigma).
• Demonstrated ability to lead and instill a results-oriented culture through process re-engineering.
• Proven track record in team building and leadership, experience integrating different functional groups to work together.
• Experience leading a virtual team and/or global staffing experience is required.

Preferred

• Bilingual (English/French)

  Attributes

• Outstanding customer management skills, including diplomacy, clear communication style and relationship development.
• Has a strong understanding of technical, cost and risk implications of potential solutions and how to incorporate them into recommendations.
• Ability to think strategically, grasp business linkages and communicate to others.
• Demonstrated ability to set and achieve performance requirements.
• Proven ability to identify and drive continuous improvements.

NOTE TO JOB SEEKERS

• Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.