Loss Prevention Officer - Johannesburg Marriott Hotel Melrose Arch
Job details
Job Number 24049719 Job Category Loss Prevention & Security Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Safety and Security
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Maintain awareness of undesirable persons on property premises.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Complete appropriate safety training and certifications to perform work tasks.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Address guests' service needs in a professional, positive, and timely manner.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
- Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
- Lock property entrances during designated times.
- Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
- Respond to the scene of guest or employee accidents and determine if emergency aid is required.
- Administer first aid/CPR to guests or employees as required.
- Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
- Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
- Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
- Respond to domestic problems with guests and call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
- Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Resolve safety hazard situations.
- Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts and document all required information.
- Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
- Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
- Decision-Making
- Learning
- Customer Service Orientation
- Diversity Relations
- Team Work
- Interpersonal Skills
- English Language Proficiency
- Communication
- Listening
- Applied Reading
- Writing
- Integrity
- Dependability
- Safety Orientation
- Presentation
- Positive Demeanor
- Stress Tolerance
- Stressful Situations
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'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24049719<br><b> Job Category </b> Loss Prevention & Security <br><b> Location </b> Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Non-Management <br><p> <p><b> POSITION SUMMARY </b> </p> <p> Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. </p> <p> Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. </p> <p> Safety and Security </p> <ul> <li> Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. </li> <li> Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). </li> <li> Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. </li> <li> Maintain awareness of undesirable persons on property premises. </li> <li> Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. </li> <li> Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). </li> <li> Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. </li> <li> Complete appropriate safety training and certifications to perform work tasks. </li></ul> <p> Policies and Procedures </p> <ul> <li> Protect the privacy and security of guests and coworkers. </li> <li> Maintain confidentiality of proprietary materials and information. </li> <li> Follow company and department policies and procedures. </li> <li> Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. </li> <li> Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. </li> <li> Perform other reasonable job duties as requested by Supervisors. </li></ul> <p> Guest Relations </p> <ul> <li> Address guests' service needs in a professional, positive, and timely manner. </li> <li> Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). </li> <li> Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. </li> <li> Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. </li> <li> Thank guests with genuine appreciation and provide a fond farewell. </li></ul> <p> Communication </p> <ul> <li> Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. </li> <li> Speak to guests and co-workers using clear, appropriate and professional language. </li> <li> Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email). </li></ul> <p> Working with Others </p> <ul> <li> Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. </li> <li> Support all co-workers and treat them with dignity and respect. </li> <li> Develop and maintain positive and productive working relationships with other employees and departments. </li> <li> Partner with and assist others to promote an environment of teamwork and achieve common goals. </li></ul> <p> Quality Assurance/Quality Improvement </p> <ul> <li> Comply with quality assurance expectations and standards. </li></ul> <p> Physical Tasks </p> <ul> <li> Read and visually verify information in a variety of formats (e.g., small print). </li> <li> Visually inspect tools, equipment, or machines (e.g., to identify defects). </li> <li> Enter and locate work-related information using computers and/or point of sale systems. </li> <li> Move at a speed required to respond to work situations (e.g., run, walk, jog). </li> <li> Stand, sit, or walk for an extended period of time or for an entire work shift. </li> <li> Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. </li> <li> Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. </li> <li> Move through narrow, confined, or elevated spaces. </li> <li> Move over sloping, uneven, or slippery surfaces. </li> <li> Move up and down stairs and/or service ramps. </li> <li> Reach overhead and below the knees, including bending, twisting, pulling, and stooping. </li></ul> <p> Surveillance/Patrol </p> <ul> <li> Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access. </li> <li> Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. </li> <li> Lock property entrances during designated times. </li> <li> Conduct daily physical hazard inspections and report any unsafe conditions or work practices. </li></ul> <p> Incident/Emergency Response </p> <ul> <li> Respond to the scene of guest or employee accidents and determine if emergency aid is required. </li> <li> Administer first aid/CPR to guests or employees as required. </li> <li> Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc. </li> <li> Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. </li> <li> Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required. </li> <li> Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident. </li> <li> Respond to domestic problems with guests and call for outside assistance if necessary. </li> <li> Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. </li> <li> Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. </li> <li> Resolve safety hazard situations. </li> <li> Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation. </li> <li> Report to scenes of vehicle accidents/thefts and document all required information. </li> <li> Call for assistance using proper code responses. </li></ul> <p> Investigations/Reports </p> <ul> <li> Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged. </li> <li> Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. </li> <li> Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. </li> <li> Conduct interviews with relevant parties in order to obtain statements and information related to incidents. </li></ul> <p> Analytical Skills </p> <ul> <li> Decision-Making </li> <li> Learning </li></ul> <p> Interpersonal Skills </p> <ul> <li> Customer Service Orientation </li> <li> Diversity Relations </li> <li> Team Work </li> <li> Interpersonal Skills </li></ul> <p> Communications </p> <ul> <li> English Language Proficiency </li> <li> Communication </li> <li> Listening </li> <li> Applied Reading </li> <li> Writing </li></ul> <p> Personal Attributes </p> <ul> <li> Integrity </li> <li> Dependability </li> <li> Safety Orientation </li> <li> Presentation </li> <li> Positive Demeanor </li> <li> Stress Tolerance </li></ul> <p> Emergency Response </p> <ul> <li> Stressful Situations </li></ul> <p><b> Education </b> </p> <p> High school diploma/G.E.D. equivalent </p> <p><b> Related Work Experience </b> </p> <p> No related work experience is required </p> <p><b> Supervisory Experience </b> </p> <p> No supervisory experience is required </p><p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. 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If you are interested in widening your knowledge and upgrade your skills in designing then you are looking at the right course.<br /> <br /> This <strong>Interior Design Diploma – Level 3</strong> will give you detailed information on designing to incorporate aesthetics and functionality into one. You have to bear in mind that interior design is not just making the interiors look attractive but you also need for it to be useful to avoid wasting resources.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Interior Design Diploma – Level 3</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then an Interior Design Diploma – Level 3 is for you.<br /> <br /> We've taken this comprehensive Interior Design Diploma – Level 3 course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Interior Design Diploma – Level 3 course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Interior Designing Basics</li> <li>Interior Design</li> </ul> <br /> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Interior Design Diploma – Level 3</strong> course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. 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Organising an event is not an easy task; It requires planning and an understanding of the process. When planning an event, there is a multitude of factors to consider. Before approaching to organise an event, you have to arrange all duties and responsibilities first, such as setting up the workforce, distributing and assigning tasks, logistics supply, budget allocation, etc. And, without doing so, no event can be successfully organised.<br /> <br /> This Diploma in Event Management is designed to teach you the ins and outs of event management. In this course, you’ll learn about different types of events, the planning process, organising team, and making arrangements for delegates and guests. Also, you’ll learn how to communicate with the vendors and what to do after an event is finished.<br /> <br /> Moreover, this course will teach you every essential thing that is required to be successful in event management. This is going to be the stepping stone for you in your career path in event management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Develop the essential skills and knowledge to become a qualified event manager.</li> <li>Understand different types of events and the borderlines among them.</li> <li>Understand the roles and responsibilities of an event manager.</li> <li>Understand the planning process and develop skills to apply in a real-life context.</li> <li>Learn how to organise your team and support staff.</li> <li>Learn how to arrange different entertainment activities in an event.</li> <li>Understand the post-event duties and activities.</li> </ul> <strong>Is This Diploma in Event Management Right for You?</strong><br /> <br /> This Diploma in Event Management Online Course is a perfect fit for anyone who is interested in event management and wants to make a career in this field. This course allows you to learn at your own pace without juggling your daily schedule. You can access the course anytime from any device and become accredited in just 20/30 hours.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Introduction to Event Management</li> <li>Module 02: Role of an Event Planner</li> <li>Module 03: Event Classification</li> <li>Module 04: Events and Clients</li> <li>Module 05: Steps to Plan an Event</li> <li>Module 06: Invitation to the Event</li> <li>Module 07: Event Marketing</li> <li>Module 08: Catering at Events</li> <li>Module 09: Event Decorations</li> <li>Module 10: Cleaning and Waste Disposal</li> <li>Module 11: Event Security</li> <li>Module 12: Developing an Event Planning Business</li> </ul> <strong>Your Path to Success</strong><br /> <br /> Take steps towards a successful career in event planning and management either by joining relevant firms or starting your own event management business. 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Organising an event is not an easy task; It requires planning and an understanding of the process. When planning an event, there is a multitude of factors to consider. Before approaching to organise an event, you have to arrange all duties and responsibilities first, such as setting up the workforce, distributing and assigning tasks, logistics supply, budget allocation, etc. And, without doing so, no event can be successfully organised.<br /> <br /> This Diploma in Event Management is designed to teach you the ins and outs of event management. In this course, you’ll learn about different types of events, the planning process, organising team, and making arrangements for delegates and guests. Also, you’ll learn how to communicate with the vendors and what to do after an event is finished.<br /> <br /> Moreover, this course will teach you every essential thing that is required to be successful in event management. This is going to be the stepping stone for you in your career path in event management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Develop the essential skills and knowledge to become a qualified event manager.</li> <li>Understand different types of events and the borderlines among them.</li> <li>Understand the roles and responsibilities of an event manager.</li> <li>Understand the planning process and develop skills to apply in a real-life context.</li> <li>Learn how to organise your team and support staff.</li> <li>Learn how to arrange different entertainment activities in an event.</li> <li>Understand the post-event duties and activities.</li> </ul> <strong>Is This Diploma in Event Management Right for You?</strong><br /> <br /> This Diploma in Event Management Online Course is a perfect fit for anyone who is interested in event management and wants to make a career in this field. This course allows you to learn at your own pace without juggling your daily schedule. You can access the course anytime from any device and become accredited in just 20/30 hours.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Introduction to Event Management</li> <li>Module 02: Role of an Event Planner</li> <li>Module 03: Event Classification</li> <li>Module 04: Events and Clients</li> <li>Module 05: Steps to Plan an Event</li> <li>Module 06: Invitation to the Event</li> <li>Module 07: Event Marketing</li> <li>Module 08: Catering at Events</li> <li>Module 09: Event Decorations</li> <li>Module 10: Cleaning and Waste Disposal</li> <li>Module 11: Event Security</li> <li>Module 12: Developing an Event Planning Business</li> </ul> <strong>Your Path to Success</strong><br /> <br /> Take steps towards a successful career in event planning and management either by joining relevant firms or starting your own event management business. This comprehensive training program equips you with the core skills of an event planner and makes you highly employable in this industry.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Event Manager,Director Event Management,Dir-Event Management', 'eligibility' => '<ul> <li>The Diploma in Event Management is open to all students and has no formal entry requirements.</li> <li>To study this Diploma in Event Management, all you need is a passion for learning a good understanding of English.</li> <li>You must also be over the age of 16.</li> </ul> ', 'school' => 'Academy for Health & Fitness', 'keywords' => 'Event Management,Management,Event,Organization Management', 'location' => 'Online', 'duration' => 'Upto 5 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '98% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '41966056', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Loss Prevention Officer - Johannesburg Marriott Hotel Melrose Arch', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24049719<br><b> Job Category </b> Loss Prevention & Security <br><b> Location </b> Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Non-Management <br><p> <p><b> POSITION SUMMARY </b> </p> <p> Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. </p> <p> Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. </p> <p> Safety and Security </p> <ul> <li> Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. </li> <li> Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). </li> <li> Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. </li> <li> Maintain awareness of undesirable persons on property premises. </li> <li> Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. </li> <li> Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). </li> <li> Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. </li> <li> Complete appropriate safety training and certifications to perform work tasks. </li></ul> <p> Policies and Procedures </p> <ul> <li> Protect the privacy and security of guests and coworkers. </li> <li> Maintain confidentiality of proprietary materials and information. </li> <li> Follow company and department policies and procedures. </li> <li> Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. </li> <li> Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. </li> <li> Perform other reasonable job duties as requested by Supervisors. </li></ul> <p> Guest Relations </p> <ul> <li> Address guests' service needs in a professional, positive, and timely manner. </li> <li> Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). </li> <li> Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. </li> <li> Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. </li> <li> Thank guests with genuine appreciation and provide a fond farewell. </li></ul> <p> Communication </p> <ul> <li> Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. </li> <li> Speak to guests and co-workers using clear, appropriate and professional language. </li> <li> Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email). </li></ul> <p> Working with Others </p> <ul> <li> Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. </li> <li> Support all co-workers and treat them with dignity and respect. </li> <li> Develop and maintain positive and productive working relationships with other employees and departments. </li> <li> Partner with and assist others to promote an environment of teamwork and achieve common goals. </li></ul> <p> Quality Assurance/Quality Improvement </p> <ul> <li> Comply with quality assurance expectations and standards. </li></ul> <p> Physical Tasks </p> <ul> <li> Read and visually verify information in a variety of formats (e.g., small print). </li> <li> Visually inspect tools, equipment, or machines (e.g., to identify defects). </li> <li> Enter and locate work-related information using computers and/or point of sale systems. </li> <li> Move at a speed required to respond to work situations (e.g., run, walk, jog). </li> <li> Stand, sit, or walk for an extended period of time or for an entire work shift. </li> <li> Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. </li> <li> Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. </li> <li> Move through narrow, confined, or elevated spaces. </li> <li> Move over sloping, uneven, or slippery surfaces. </li> <li> Move up and down stairs and/or service ramps. </li> <li> Reach overhead and below the knees, including bending, twisting, pulling, and stooping. </li></ul> <p> Surveillance/Patrol </p> <ul> <li> Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access. </li> <li> Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. </li> <li> Lock property entrances during designated times. </li> <li> Conduct daily physical hazard inspections and report any unsafe conditions or work practices. </li></ul> <p> Incident/Emergency Response </p> <ul> <li> Respond to the scene of guest or employee accidents and determine if emergency aid is required. </li> <li> Administer first aid/CPR to guests or employees as required. </li> <li> Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc. </li> <li> Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. </li> <li> Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required. </li> <li> Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident. </li> <li> Respond to domestic problems with guests and call for outside assistance if necessary. </li> <li> Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. </li> <li> Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. </li> <li> Resolve safety hazard situations. </li> <li> Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation. </li> <li> Report to scenes of vehicle accidents/thefts and document all required information. </li> <li> Call for assistance using proper code responses. </li></ul> <p> Investigations/Reports </p> <ul> <li> Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged. </li> <li> Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. </li> <li> Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. </li> <li> Conduct interviews with relevant parties in order to obtain statements and information related to incidents. </li></ul> <p> Analytical Skills </p> <ul> <li> Decision-Making </li> <li> Learning </li></ul> <p> Interpersonal Skills </p> <ul> <li> Customer Service Orientation </li> <li> Diversity Relations </li> <li> Team Work </li> <li> Interpersonal Skills </li></ul> <p> Communications </p> <ul> <li> English Language Proficiency </li> <li> Communication </li> <li> Listening </li> <li> Applied Reading </li> <li> Writing </li></ul> <p> Personal Attributes </p> <ul> <li> Integrity </li> <li> Dependability </li> <li> Safety Orientation </li> <li> Presentation </li> <li> Positive Demeanor </li> <li> Stress Tolerance </li></ul> <p> Emergency Response </p> <ul> <li> Stressful Situations </li></ul> <p><b> Education </b> </p> <p> High school diploma/G.E.D. equivalent </p> <p><b> Related Work Experience </b> </p> <p> No related work experience is required </p> <p><b> Supervisory Experience </b> </p> <p> No supervisory experience is required </p><p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b> Be </b> where you can do your best work, <b> begin </b> your purpose, <b> belong </b> to an amazing global team, and <b> become </b> the best version of you. <p> JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. 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Hiring company
Marriott International, Inc.
-
Interior Design Diploma – Level 3 Alpha AcademyAED 69
AED 1,396Duration: Upto 25 Hours -
Diploma in Event Management Academy for Health & FitnessAED 46
AED 2,387Duration: Upto 5 Hours
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