System Engineer - Middleware - Managed Services (RD-FNP-210928-010/01)

The Systems Engineer, Middleware, is responsible for the administration and troubleshooting in a 24x7 enterprise setting. The job role involves the manual discovery or post actions derived from automatic alerts. The incumbent is also responsible for level 1 and level 2 Middleware related technical issues and implementation of enterprise Business-to-Business solutions.

• Responsible for the deployment of Web and Enterprise Applications
• Provide expertise in troubleshooting and identifying root cause analysis of server and application issues
• Deploy application packages and bug fixes to Test/PreProd/Production environments
• Involve in projects and support of Middleware systems on distributed platform and open systems
• Provide solutions, deploy, configure, troubleshoot and fine tune the Middleware systems
• Adhere to change management requirements for implementation of enhancements and change requests
• Responsible for the day-to-day operational aspects of Middleware administration to meet the business needs and service levels
• Manage Middleware changes through change request process and provide status reports to the relevant parties
• Provide 1st and 2nd level operational support of Middleware
• Respond promptly to incidents, investigate and deliver temporary or permanent resolutions of incidents escalated, and provide timely status updates to relevant parties
• Ensure service levels meet the requirements, propose and implement action plans when required
• Responsible for the implementation of service continuity measures, such as backup/restore procedures and disaster recovery plan, to ensure continuity of the business operations
• Manage the web servers and Middleware products
• Manage the SFTP products, monitor and change scripts to cater for SFTP tasks
• Any other ad-hoc duties as required or assigned

• Bachelor Degree/Diploma in Information Technology, Computer Science or equivalent
• Certifications in Red Hat/Linux/Unix/Middleware will be an advantage
• At least 2 years of experience/knowledge of Administering Jboss, MQ, weblogic, tomcat apache, wingate, apache, Windows IIS, Microsoft Sharepoint, Oracle server, Websphere application server and administration, SFTP products
• At least 5 years of relevant experience in Middleware administration
• Experience in Middleware design and configuration of security implementations
• Strong experience in managing and administering of SSL certificates
• Experience with Microsoft Windows Server, Unix and Linux Systems
• Ability to work closely with various technology teams in a dynamic and fast-paced environment
• Independent and an effective team player
• Strong personal work ethics with aptitude for analysis and problem solving
• Good verbal and written communication skills
• Ability to multi-task and perform under pressure
• Willing to work on 12-hour shift pattern