Retail Operations Coordinator

Retail Operations Coordinator Facilities · Jahrah, Kuwait Position description Job Title: Retail Operations Coordinator Job Purpose: Reporting to the VP for Campus Safety & Facilities, the Coordinator is responsible for the success and efficient operation of the retail section of the university . This section encompasses all outsourced services, including food service, coffee service, bookstore , any retail outlets under contract with the college, and any retail operations directly managed by the university . The incumbent oversees subcontractors to guarantee the provision of top-notch services and products to the college community and to ensure that all physical spaces are kept appealing, clean, and well-maintained by the operator. Duties: Must have ability to work varied hours, sometimes extended hours, including on-call, evening, weekend and holiday duty . Other duties as assigned . Skills: Must possess skills to be able to explain and demonstrate the essential functions of the position , including strong spoken and written English skills, and math skills. Must possess strong interpersonal skills and the ability to communicate ideas and information clearly and effectively at all levels in English; a bility to speak Arabic preferred . Must possess customer service skills: providing diplomatic, reliable and consistent service; ability to assess problems and customer needs; ability to handle difficult individuals and situations; must possess ability to also effectively communicate with constituents outside the college community Demonstrated sound knowledge of current retail practices and any related Kuwait regulations . Knowledge of varied ways to monitor client needs for service outlets and to monitor the quality/cleanliness and variety currently being offered at the college . A bility to keep detailed records; to assemble and organize information and to prepare and submit reports related all retail operations in an acceptable format . Ability to maintain and ensure confidentiality of work-related information and materials . Demonstrated ability to plan, prioritize, and problem-solve; use sound professional judgment, initiative, and resourcefulness; must be dependable . Ability to work long and varied hours including on-call, evening and weekends when required . Experience and Education : At least three years of customer service or retail experience; at least two years at a manager or higher level . Specific experience creating and organizing RFPs; awarding leases, managing monthly lease fees, and monitoring customer needs for service. Location Jahrah, Kuwait Minimum Experience Mid-level #J-18808-Ljbffr