On Call Beauty Therapist (1 year relevant experience required)

On Call Beauty Therapist Chuan Body & Soul The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Beauty Therapist on Call to join our talented Chuan Body + Soul team. In this role, you will provide treatments for clients, be passionate about health and wellbeing and driven by the desire to provide excellent service. In the role of Beauty Therapist, your key focus will be to: ● Extend a welcoming experience for our clients ● Carry out a variety of treatments ● Follow Forbes and brand standards ● Be fully aware of treatment menus and product knowledge ● Assess guest needs through thorough consultation prior to treatment ● Adhere to the operating procedures of Chuan Body + Soul ● Promote spa and body care products ● Ensure all treatment rooms are set up according to standards prior to the treatment ● Maintain clear lines of communication within the Spa and hotel in general Do you have? - ● Experience in a similar position and environment with a firm understanding of excellence in customer service ● SpaBeauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a SpaBeauty qualification in CIDESCOCIBTACITEC NVQ VTCT is desirable) ● Certification in beauty and massage therapy is essential ● Knowledge of products lines including Kerstin Florian, Jacqueline Piotaz, OTO, Zelens is desirable, but not essential as training will be provided ● Excellent communication and interpersonal skills ● Warm and caring attitude towards the health and well-being of clients ● The drive to work towards targets in treatment and retail ● The ability to work well in a team ● Good time management skills Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as: ● 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked) ● Discretionary service charge ● Meals on duty ● Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided ● Complimentary accommodation at other Langham Hotels ● Discounted accommodation at The Langham, London ● Discounts for you and your friends and family in our food and beverage outlets and on Spa treatments ● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs ● Pension plan ● Life insurance ● Eye test vouchers ● Cycle to work scheme ● Season travelcard loan ● Colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile ● Learning and development opportunities, which also include paid and unpaid cross departmental training opportunities ● Two staff parties per year and a number of colleague social and community events Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation.