General Manager, Waterworks

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General Manager, Waterworks

Apply remote type On-site locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id REQ337761 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. As the General Manager (GM) you will provide leadership to your team and outstanding customer service to your clients, while managing a best-in-class food hall food hall property in Toronto, ON. You are responsible for all aspects of client and tenant satisfaction at this iconic culinary destination. Reporting to the Vice President, Retail Portfolio Management, you will also be responsible for creating a hub for locals, visitors, and residents to dine & play, preparing budgets and financial reports, managing tenant improvements TI and/or capital improvement projects, and developing your staff to create a bespoke culinary experience. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. Creating strategic and collaborative solutions You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Embracing the human side of business You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention. Responsibilities: · Champion the JLL culture of communication, collaboration and trust while performing the following duties: · Maintaining the highest standards of food and beverage quality and guest service · Providing leadership and direction to a team comprised of management and operations staff · Being an active contributor of the food hall’s marketing and Experience Management (XM) team · Creating and maintaining meaningful partnerships with groups around the city - such as, non-profits, culinary organizations, breweries, arts & music groups, etc. and integrating them into Waterwork’s programming · Providing up-to-date reports for ownership of the development regarding the leasing, marketing, and overall operations of the development · Maintaining compliance with municipal, provincial, and federal laws · Hosting daily pre-opening briefings · Capital Project Management – work with consultants and / or project management team to ensure on time and on budget completion of scheduled projects · Proactive management of client, tenant and service provider relationship and proactive contract management · Focusing on the client experience by providing innovative solutions to the client and tenants · Operations and capital budgeting, reporting, and ensuring leases are properly managed to ensure maximum financial return and preservation of the assets · Proactively support culture of environmental responsibility and social responsibility, which includes active energy management · Maximize the profitability of Waterworks including financial assessment of tenants Recruiting/Growth: · Lead recruiting of targeted candidates into PM leasing team · Partner with new leasing professionals to adopt culture, strategy, methodologies, and best practices · Champion of diversity & inclusion Mentor, train, and develop skills: · Lead, develop, coach/mentor career growth and mobility, culture building initiatives to drive growth of a high-performance culture and team · Develop, grow, and oversee team of leasing professionals - training, developing, and coaching immediate subordinates- as the business line expands across Canada · Lead and ensure compliance with JLL Canada’s training protocols and take all reasonable steps to make sure your direct managers are doing the same Qualifications: · Bachelor’s degree required and advanced degree · Minimum of five (5) years of commercial property management experience · Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports · Strong communication and presentation skill required, as well as a proven track record in business development · Familiarity with building systems, lease negotiation, documentation, and administration · Must have at least three (3) years of experience managing multiple property management team s and Clients · Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required · A relationship builder · Both verbal and written communication skills are vital, and of course you’ll be good at establishing relationships with all levels of the organization & external clients. · You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. · Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships. . Location: On-site –Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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