IT Assistant

PURPOSE OF THE JOB:

Provide technical support and assistance to users within an G+D, ensuring the smooth functioning of our organization's technological infrastructure, which is integral to its operations.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Manage user accounts, including creating, modifying, and deleting accounts as needed. Ensure appropriate access permissions are granted according to company policies.

• Identify and resolve network connectivity issues, including troubleshooting wired and wireless network connections, routers, switches, and firewalls.

• Assist in the development of training materials and documentation to help users understand IT systems and best practices. Provide training and support to users as needed.

• Support IT projects such as system upgrades, migrations, and deployments. Assist with planning, testing, and implementation tasks

• Keep track of IT assets and inventory, including hardware, software licenses, and peripherals. Assist with procurement and asset management processes as needed.

• Ensure compliance with IT policies, procedures, and regulations. Help enforce security policies and best practices to protect company data and systems.

• Stay informed about new technologies, trends, and best practices in IT. Continuously update skills and knowledge through training and self-study.

• Assist remote users with technical issues via phone, email, or remote desktop tools. Provide clear instructions and guidance to resolve problems efficiently.

• Work closely with other members of the IT team to provide comprehensive support and ensure the overall success of IT operations.

• Document IT procedures, troubleshooting steps, and resolutions to build a knowledge base for future reference.

BASIC REQUIREMENTS:

• Proficiency in basic computer hardware and software troubleshooting.

• Familiarity with operating systems such as Windows, macOS, and Linux.

• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, etc.

• Understanding of common software applications like Microsoft Office Suite, email clients, web browsers, etc.

• Basic understanding of cybersecurity principles and best practices.

• Ability to set up and configure computer systems, printers, and other peripherals.

ACADEMIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field (if applicable).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

EXPERIENCE:  

• Technical Support Experience

• Customer Service Skills

• Software and Hardware Knowledge

• Troubleshooting and Problem-Solving Abilities

• Teamwork and Collaboration

PERSONAL ATTRIBUTES:

• Must be able to communicate fluently and write reports in English

• Act with integrity and professionalism

• Following instructions & procedures

• Adhering to principles and values

• Cope with pressure

• Be able to work in a team as well as independently

• Accuracy and attentiveness to detail

$$  $$ Venesa Lubisi $$ venesa.lubisi@gi-de.com $$ 0027 11 309 4900 $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=23793&career_ns=job_application