Hozpitality - Duty Manager (Front Office)

Job Number 24054224 Job Category Rooms & Guest Services Operations Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management JOB SUMMARY Duties and Responsibilities

• The Duty Manager is the representative of Senior Management.
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
• Recognising department's top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager's Logbook.
• Effectively use the results of Duty Manager's Logbook and all other guest feedback mediums to improve product and service delivery.
• Develop and implement action plans based on results from the feedbacks given by associates
• To champion upsell and Marriott Rewards campaign
• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

EDUCATION AND EXPEREINCE Educational/Academic Requirements: High School, Diploma or Equivalent College/University degree Experience: Preferably 2-3 years experience in similar field Specific Knowledge & Skills Required: Opera Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.