IT Support Specialist - Level 1/2
Job details
Remote IT Support Technician (Level 1)(4pm-12am/3pm-11pm)Join our client's MSP team as a Level 1/2 Remote IT Support Technician.Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.
Responsibilities:
Provide Level 1-2 technical support via phone, email, and remote access.Diagnose and resolve hardware, software, and network problems.Collaborate with team members and maintain detailed documentation.Perform routine system maintenance tasks.Proactively identify and prevent IT issues.Ensure adherence to service level agreements (SLAs).
Experience:
High school diploma or equivalent; technical certifications a plus.Prior remote IT support experience.Familiarity with Office 365 applications.Basic networking knowledge (TCP/IP, DNS, DHCP).Strong problem-solving and communication skills.Customer-focused and adaptable to new technologies.
Apply here or send your CV to kayla@exclusivelyremote.com
#J-18808-Ljbffr Technical Support & Administration
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