Business Service Lead - Digital and E-commerce

Business Service Lead - Digital and E-commerce Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 30 Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations. Manages stability and availability of service by evaluating monitoring, planning Disaster recovery and playing a key role during service restoration.Define all assigned business service(s), describing each service, detailing its scope and articulating its value proposition to the business in terms of business needs it meets and business outcomes it supports.Formulate a multi-year service strategy to enable delivery on the value proposition, keeping services aligned with evolving business needs, solution design, planned service investments, to ensure stability and availability.Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes)Perform service volume and cost driver analysis understanding how it impacts on the total cost of ownership (TCO) for the service including the unit price and component level service cost allocation models.Maintain close working relationships with key business stakeholders (Product Owners/Managers) staying abreast of the business direction and future IT requirements. Qualifications Minimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceType of Qualification: First DegreeField of Study: Information TechnologyITIL V3 Foundation, SAFE Agile Certification\Experience Required7-10 yearsBusiness Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.7-10 years Agile working practices and LEAN & SCRUM proficiency. Broad exposure and knowledge of all aspects of ICT management and delivery. Strong working knowledge of ICT Management Frameworks such as ITIL v3, COBIT, ASL, etc.5-7 YearsExperience in managing an IT service budget Additional Information Articulating InformationDeveloping StrategiesExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsProviding InsightsShowing ComposureTeam WorkingUpholding StandardsInformation Security ManagementKnowledge of Banking & Financial Service

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