Supervisor: Quality Assurance (Insurance)
Job details
Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: · Implement and monitor the QA process (Internal call centres QA) · Conduct call assessments · Trend Reviews · Coach staff for QA/Performance improvement · Staff training Requirements: · Qualification in Call Centre Management · Recognised qualification recognised by FSB · 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) · 2 Years' Call centre Supervisory experience Posted 2023-05-06 Please provide ALL the information requested below, to submit your CV: Your first name: Your surname: Your email address Attach the files belowFiles must be:Smaller than 3 megabytes eachEither MS Word, PDF, Jpeg images or text (txt) files Attach your CV: Attach a copy of your ID: Attach a recent payslip: I agree that AtripleA Recruitment & Temps may collect my personal information as submitted, and make use of this information as set out in the Privacy Policy
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