Service Consultant | Medical Aid | Carletonville
Job details
Job Purpose:
The purpose of the job is to assist a Senior Consultant in delivering a professional and excellent quality of service and consulting advice to clients, in accordance with the Service level agreement and year planner. Ensuring the highest quality of client/member satisfaction through continuous relationship building at an employer and member level, and thereby ensuring client retention, taking into consideration the prevailing the company's approach.
Requirements:
Education and Experience:
Matric,
Accredited with CMS and FSB - Advantageous
NQF 5
Regulatory Examination 1
Relevant Degree or equivalent (an advantage)
Knowledge and skills:
2 - 3 years' experience in a healthcare brokerage
Healthcare industry, product and legislative knowledge
Driver's license - essential, willing to travel
Professional Membership or Registration
CMS - Advantageous
FSB - Advantageous
Business understanding:
Understanding of the operational requirements aligned to the region and client portfolios
Client service orientation and ability to interact with clients
Competencies
Leadership Competencies:
Responsible & accountable
Problem solver and pro-active
Purposeful collaboration
Operational Competencies:
Client Management
Ability to interact and maintain client relationships
High customer service Orientation
Ability to communicate effectively with colleagues, management and clients
Service Excellence
Attention to detail/Accuracy
Service quality orientation
Client SLA management and delivery
Operational excellence
Problem Solver
Collaboration culture
Effective Communication
Ability to work with both people and complex data
Ability to work independently and to be definite team player, when required
Proactive/takes initiative
Responsibility and accountability for own and Senior Consultants client expectations
Functional Competencies:
Ability to work under pressure, prioritise and have time management skills.
Collaboration across the company.
Ensure good self-management skills (adherence to deadlines, planning, prioritizing, ability to work under pressure and time management)
Client relationship skills - ability to interact with management as well as members;
Communication and Presentation Skills
Deadline driven
Microsoft Office competency
Key performance areas:
Manage medical scheme membership retention
New business growth
Client satisfaction and customer orientation
Integrated value proposition and collaborations across the broader company divisions
Client management and consulting
Maintain client relationships
Ensuring compliance to internal processes and industry bodies
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