UI UX Manager - Hang Seng Bank (HK)
Job details
Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. UI UX Manager Digital Banking Well recognized in industry with 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere. Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population. We are currently seeking high caliber professionals to join our team as UI UX Manager (Design Lead) . Principle Responsibilities
- Apply strategic thinking to deliver end-to-end user experience solutions with a focus on user needs and business goals and be directly responsible for delivering all aspects of design, from defining customer needs to development
- Turn visions into concepts and translate those concepts into designs that illustrate simplicity despite system complexity. Utilize industry design standards and best practices to define screen designs, design guidelines, and design specs
- Ensure UI/UX and visual design communicates clearly, is on brand, and delights users
- Partner with Product Owner, Business, and IT to ensure the project meets its purposes and strategic objectives
- Manage the design process, drive decisions, track design issues and ensure that design specifications are implemented
- Present in a clear and compelling way to team members and stakeholders
- Support Design Researchers in carrying out participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
- Maintain a view of emerging industry developments / trends on digital services to ensure the future strategy for the product developments are aligned with evolving developments in the market
- Collaborate and share knowledge with team members and stakeholders, and mentor designers on the team
- Manage interaction with digital agencies and design resource assigned to projects
- Contribute to the definition and creation of flexible, coherent design systems and component libraries
- Improve user interaction and interface within an Accessibility framework
- Promote User Centered Design principles and best practice within banking
- 5+ years of experience in UI/UX Design leading projects
- Ability to understand detailed complex requirements to design elegant solutions for complicated processes
- Ability to clearly and effectively communicate ideas and solutions to stakeholders
- Be open to receiving feedback and constructive criticism
- Be passionate about all things UI/UX and other areas of design and innovation
- Proficient in UI/UX and interaction design with keen eye for branding, visual design, typography and user interface design and also an understanding of user centered design process
- Strong experience across desktop & native mobile app design
- Proficiency in UI/UX Software (Sketch, Figma, Photoshop, Illustrator, InVision, Flinto, Zeplin)
- Experience in User Research techniques and usability testing is a big plus
- Experience working in an agile/scrum
- Ability to work within a Design System and propose various concepts within given constraints
- Good relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
- Strong online portfolio available for viewing
- Previous experience in the financial sector preferable but not a must
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Candidate who is less experienced will be considered as Assistant UI UX Manager
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