Job details
Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact? Reporting to the SVP, Technology Operations and Cybersecurity, the Director of IT Operations will be an innovation focused business and technology leader with experience in driving an agile and business outcome focused delivery culture - with high quality service delivery and service at its heart - with scale underpinning all initiatives. They will be responsible for shaping and transforming the IT Solution Centers (Level 1 support) and End User Services function such that it is best in class and is a true partner to the business. Collaborating with the wider technology community to deliver first class user experience and service across the business. They will bring strategy and leadership to the technology and services that the Sobeys employees use day in day out, ensuring teams adopt a customer centric technology experience to all staff for the full range of IT support Services as well as enabling self-service and automation for better service at lower cost across the entire company. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB. Here's where you'll be focusing: As a Director IT - Operations with Sobeys, you will:
- Responsible for the Solution Centers (IT helpdesk - Level 1) and End User Computing teams - providing governance and standards for all related support functions.
- Identify new methods and technologies leading to improvements in performance and cost by the Solution Centers and End user Computing teams.
- Leads the restoration of services as Lead Incident Manager for large scale IT outages.
- Accountable to ensure Disaster Recovery plans are in place, maintained and tested.
- Partner with the Director of ITSM to provide guidance and direction to the Solution Center End User Computing staff in relation to:
- ServiceNow standards related to Incident, Event, Change and Request management, desktop / laptop license compliance and problem management.
- Continuously working on Increasing effectiveness of observability capabilities to manage our key applications in a highly proactive and automated fashion.
- Drive employee engagement by providing leadership, coaching and development to the teams.
- Initiate negotiations to establish agreements with vendors covering hardware / software support, scheduling installation and deployment services.
- Continuously assessing the IT department's effectiveness and efficiency. This includes:
- evaluating current systems, processes, resources, and technologies to identify areas for improvement.
- Staying abreast of emerging technologies, assessing their potential impact and benefits for your organization
- Analyze, recommend and implement improvements and new digital adoption initiatives, ensuring the Operational support is ever improving and aligns to a customer / stores first approach. Examples are;
- Optimizing the value of existing assets using new methods
- Reducing support tickets response times
- Eliminating tickets via self serve capabilities.
- Identifying and addressing the root cause of recurring issues.
- Identifying and implementing improved event management processes
- Identifying opportunities to automate tasks and reduce efforts
- Formulating engaging experiences for employees and customers.
- Evolving our support from unique user view to add a robust enterprise view
- Analyzes key internal and external inputs to build upon the IT Operations 5-year strategic plan, ensuring alignment with overall enterprise strategy.
- Defines objectives, frameworks, and metrics for the IT Operations.
- A persuasive and influential trusted advisor, who listens, learns, is curious, sees nuances, applies facts and data, and can articulate a compelling story in a clear and simple manner.
- Relentlessly focused on our customers, anticipating their needs, thinking about how to create value for them through our services.
- Summarize insights in a way that facilitates decision-making.
- Known for your ability to share a vision and gain support.
- Recognized for your demonstrated ability to build thoughtful and clear strategic plans.
- Exceptional ability to drive Operational Excellence and putting the customer at the center of all processes.
- Known for your work in complex business environments, you bring people together to consider opportunities, evaluate risks and focus on delivering results.
- Proven critical thinking skills in complex analysis where errors in logic, judgment, and/or math are costly and difficult to reverse.
- Well-rounded interpersonal skills, naturally optimistic with high resiliency and high sense of urgency.
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
- Fosters and builds a collaborative working relationship with various stakeholders within IT and outside of IT Operations.
- Expert in strategic planning, communications, and financial management. Including budget planning and cost containment programs.
- Expert in governance formulation, organizational change management.
- Good working knowledge of IT architecture and standards preferred.
- Fluently bilingual in French and English preferred but not mandatory.
- The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.
- More than 5 years of experience in IT management, line of business management, and/or corporate strategy roles.
- At least 2 years' experience in strategy roles preferred.
- Project management, Business Relationship Management, IT Service Management or Enterprise Architecture experience a bonus.
- Organizational Change management experience a bonus.
- Experience in strategy development and communication essential.
- More than 2 years of people management experience preferred.
- Bachelor's or master's degree in computer science, business, or a related discipline
- ITIL Certification preferred
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'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. <br> <br> <br> A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. <br> <br> <br> Ready to Make an impact?<br> <br> <br> Reporting to the SVP, Technology Operations and Cybersecurity, the Director of IT Operations will be an innovation focused business and technology leader with experience in driving an agile and business outcome focused delivery culture - with high quality service delivery and service at its heart - with scale underpinning all initiatives. <br> <br> <br> They will be responsible for shaping and transforming the IT Solution Centers (Level 1 support) and End User Services function such that it is best in class and is a true partner to the business. Collaborating with the wider technology community to deliver first class user experience and service across the business. <br> <br> <br> They will bring strategy and leadership to the technology and services that the Sobeys employees use day in day out, ensuring teams adopt a customer centric technology experience to all staff for the full range of IT support Services as well as enabling self-service and automation for better service at lower cost across the entire company. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB. <br> <br> <br> Here's where you'll be focusing: <br> <br> <br> As a Director IT - Operations with Sobeys, you will: <br> <br> <ul> <li> Responsible for the Solution Centers (IT helpdesk - Level 1) and End User Computing teams - providing governance and standards for all related support functions. </li> <li> Identify new methods and technologies leading to improvements in performance and cost by the Solution Centers and End user Computing teams. </li> <li> Leads the restoration of services as Lead Incident Manager for large scale IT outages. </li> <li> Accountable to ensure Disaster Recovery plans are in place, maintained and tested. </li> <li> Partner with the Director of ITSM to provide guidance and direction to the Solution Center End User Computing staff in relation to: </li> <li> ServiceNow standards related to Incident, Event, Change and Request management, desktop / laptop license compliance and problem management. </li> <li> Continuously working on Increasing effectiveness of observability capabilities to manage our key applications in a highly proactive and automated fashion. </li> <li> Drive employee engagement by providing leadership, coaching and development to the teams. </li> <li> Initiate negotiations to establish agreements with vendors covering hardware / software support, scheduling installation and deployment services. </li> <li> Continuously assessing the IT department's effectiveness and efficiency. This includes: </li> <li> evaluating current systems, processes, resources, and technologies to identify areas for improvement. </li> <li> Staying abreast of emerging technologies, assessing their potential impact and benefits for your organization </li> <li> Analyze, recommend and implement improvements and new digital adoption initiatives, ensuring the Operational support is ever improving and aligns to a customer / stores first approach. Examples are; </li> <li> Optimizing the value of existing assets using new methods </li> <li> Reducing support tickets response times </li> <li> Eliminating tickets via self serve capabilities. </li> <li> Identifying and addressing the root cause of recurring issues. </li> <li> Identifying and implementing improved event management processes </li> <li> Identifying opportunities to automate tasks and reduce efforts </li> <li> Formulating engaging experiences for employees and customers. </li> <li> Evolving our support from unique user view to add a robust enterprise view </li> <li> Analyzes key internal and external inputs to build upon the IT Operations 5-year strategic plan, ensuring alignment with overall enterprise strategy. </li> <li> Defines objectives, frameworks, and metrics for the IT Operations. </li> </ul> #LI-Hybrid <br> <br> <br> <br> <b> What you have to offer: </b><br> <br> <br> <br> <b> Qualifications </b><br> <br> <ul> <li> A persuasive and influential trusted advisor, who listens, learns, is curious, sees nuances, applies facts and data, and can articulate a compelling story in a clear and simple manner. </li> <li> Relentlessly focused on our customers, anticipating their needs, thinking about how to create value for them through our services. </li> <li> Summarize insights in a way that facilitates decision-making. </li> <li> Known for your ability to share a vision and gain support. </li> <li> Recognized for your demonstrated ability to build thoughtful and clear strategic plans. </li> <li> Exceptional ability to drive Operational Excellence and putting the customer at the center of all processes. </li> <li> Known for your work in complex business environments, you bring people together to consider opportunities, evaluate risks and focus on delivering results. </li> <li> Proven critical thinking skills in complex analysis where errors in logic, judgment, and/or math are costly and difficult to reverse. </li> <li> Well-rounded interpersonal skills, naturally optimistic with high resiliency and high sense of urgency. </li></ul> <b> Skills </b><br> <br> <ul> <li> Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels. </li> <li> Fosters and builds a collaborative working relationship with various stakeholders within IT and outside of IT Operations. </li> <li> Expert in strategic planning, communications, and financial management. Including budget planning and cost containment programs. </li> <li> Expert in governance formulation, organizational change management. </li> <li> Good working knowledge of IT architecture and standards preferred. </li> <li> Fluently bilingual in French and English preferred but not mandatory. </li> <li> The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada. </li></ul> <b> Experience </b><br> <br> <ul> <li> More than 5 years of experience in IT management, line of business management, and/or corporate strategy roles. </li> <li> At least 2 years' experience in strategy roles preferred. </li> <li> Project management, Business Relationship Management, IT Service Management or Enterprise Architecture experience a bonus. </li> <li> Organizational Change management experience a bonus. </li> <li> Experience in strategy development and communication essential. </li> <li> More than 2 years of people management experience preferred. </li></ul> <b> Education Requirements </b><br> <br> <ul> <li> Bachelor's or master's degree in computer science, business, or a related discipline </li> <li> ITIL Certification preferred </li> </ul> We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. <br> <br> <br> Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. <br> <br> <br> While all responses are appreciated only those being considered for interviews will be acknowledged. <br> <br> <br> We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. #J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '38', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '53172', 'company_name' => 'Sobeys', 'external_apply_url' => 'https://ca.jooble.org/external/3552210930225730793?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=4eb7b42f756af1e7edc8ae72ae9e7d09', 'external_short_url' => '3552210930225730793', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-03-31 03:09:37', 'published' => '2024-03-31 03:09:37', 'closed_time' => null, 'updated' => '2024-03-31 03:09:37', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '38', 'display_name' => 'Canada', 'name_ar' => null, 'country_id' => '36', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '53172', 'name' => 'Sobeys', 'website' => 'http://www.sobeyscareers.com', 'verified' => '0', 'photo' => 'Sobeys_a53b0df0-eb2c-11e9-8309-29e8b5f709fd.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Director ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '17781', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Director ', 'renderSchema' => 'yes', 'title_for_layout' => 'Director IT - Operations jobs in Sobeys in Canada.', 'page_description' => 'Apply to Director IT - Operations jobs in Sobeys in Canada.Find similar vacancies, jobs and salary information in Canada.', 'locationForTitle' => 'Canada', 'currentJobCity' => array( 'id' => '38', 'display_name' => 'Canada', 'name_ar' => null, 'country_id' => '36', 'Country' => array( 'name' => 'Canada', 'id' => '36', 'slug' => 'canada', 'code' => 'CA' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '17905', 'title' => 'Sobeys', 'slug' => 'sobeys', 'description' => 'As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. 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'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => 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'0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 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=> null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 2 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Course Line', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '19', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '19', 'nondiscounted_base_price' => '380', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'The Supervisor Training course begins with the essential knowledge of Supervisor Training and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Supervisor Skills through key ideas, strategies, and in-depth information. This Supervisor Training course will teach you real-world information and expertise from industry professionals and practitioners.<br> <br> This Supervisor Training course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.<br> <br> After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the Supervisor Training course now!<br> <br> <strong>Special Offer</strong> <ul> <li>Supervisor Training Learner will get Free Certificate</li> <li>Supervisor Training No Extra fees</li> <li>Supervisor Training Lifetime Course Access</li> </ul> <strong>Why Choose the Supervisor Training course?</strong> <ul> <li>Developed by Qualified Professionals With Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <strong>Supervisor Training<br> <br> Course Curriculum<br> <br> Supervisor Training<br> <br> Module 01: What's Your Type?</strong> <ul> <li>Identifying Your Characteristics and Preferences</li> <li>Questionnaire</li> <li>Analysing the Results</li> <li>Supervisor Training</li> </ul> <strong>Module 02: Introversion/Extroversion. Introversion vs. Extroversion</strong> <ul> <li>Questionnaire</li> <li>Scoring</li> <li>Example</li> <li>Lessons to Learn</li> <li>Supervisor Training</li> </ul> <strong>Module 03: Leadership</strong> <ul> <li>About Leadership</li> <li>The Situational Leadership II® Model</li> <li>Understanding Your Comfort Zone</li> <li>Managing Performance</li> <li>Servant Leadership</li> <li>Supervisor Training</li> </ul> <br> <strong>Module 04: Manage Your Time and Your Energy</strong> <ul> <li>Learning How to Manage Your Time</li> <li>Time Management Tips</li> <li>Larks and Owls</li> <li>Our Top Time Management Tip</li> <li>Supervisor Training</li> </ul> <strong>Module 05: The Commitment Curve</strong> <ul> <li>Onboarding and Orientation</li> <li>The Big Picture</li> <li>Stages to Curve</li> <li>Stage One: Uninformed Optimism</li> <li>Stage Two: Informed Pessimism</li> <li>Stage Three: Hopeful Realism</li> <li>Stage Four: Informed Optimism</li> <li>Summary</li> <li>What Can Be Done to Bridge the Commitment Gap?</li> <li>Supervisor Training</li> </ul> <strong>Module 06: Employee Development Models</strong> <ul> <li>The Coaching Model</li> <li>Step One: Frame a Conversation</li> <li>Step Two: Create Opportunities</li> <li>Step Three: Create an Action Plan</li> <li>Step Four: Give Feedback</li> <li>The Dialogue Model</li> <li>I Messages</li> <li>The Consequences and Benefits Matrix</li> <li>Supervisor Training</li> </ul> <strong>Module 07: Dealing with Conflict and Difficult Issues</strong> <ul> <li>Conflict</li> <li>Conflict Resolution Styles</li> <li>Techniques for Resolving Conflict</li> <li>Supervisor Training</li> </ul> <strong>Module 08: What Successful Leaders Do</strong> <ul> <li>Secrets to Success</li> </ul> <strong>Certification</strong><br> <br> By the successful completion of the Supervisor Training course, the learner will instantly receive an E-Certificate, which is free of cost. 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This course will provide you with a comprehensive understanding of Supervisor Skills through key ideas, strategies, and in-depth information. This Supervisor Training course will teach you real-world information and expertise from industry professionals and practitioners.<br> <br> This Supervisor Training course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.<br> <br> After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the Supervisor Training course now!<br> <br> <strong>Special Offer</strong> <ul> <li>Supervisor Training Learner will get Free Certificate</li> <li>Supervisor Training No Extra fees</li> <li>Supervisor Training Lifetime Course Access</li> </ul> <strong>Why Choose the Supervisor Training course?</strong> <ul> <li>Developed by Qualified Professionals With Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <strong>Supervisor Training<br> <br> Course Curriculum<br> <br> Supervisor Training<br> <br> Module 01: What's Your Type?</strong> <ul> <li>Identifying Your Characteristics and Preferences</li> <li>Questionnaire</li> <li>Analysing the Results</li> <li>Supervisor Training</li> </ul> <strong>Module 02: Introversion/Extroversion. 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In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field.', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Supervising,supervisor,Workshop Supervisor,Supervising Operator,Branch Supervision Specialist,Branch Supervision Administrator', 'eligibility' => '<br /> There is no special requirements, anyone can take this Supervisor Training course all you need is a smart device (smart phone, tablet, laptop or computer) with internet connection so that you can access the course from anywhere in the world.', 'school' => 'Course Line', 'keywords' => 'Supervisor Training,Supervisor,Supervisor skills, Supervisor Skills', 'location' => 'Online', 'duration' => 'Upto 2 Hours', 'timing' => '', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Supervisor Skills', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '91609', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '8102', 'title' => 'Diploma in Strategic Management and Leadership', 'external_link' => 'https://www.1training.org/course/pre-mba-pearson-btec-level-7-extended-diploma-in-strategic-management-and-leadership-qcf/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 300 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => '1TRAINING', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '289', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '387', 'nondiscounted_base_price' => '2580', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<strong>Overview</strong><br /> <br /> This excellent <strong>Pre-MBA – PEARSON BTEC Level 7 Extended Diploma in Strategic Management and Leadership</strong> course is the first step towards gaining an <strong>MBA </strong>qualification, and it will allow you to gain an <strong>MBA</strong> qualification within 6 – 12 months in most universities. This <strong>Extended Diploma in Strategic Management and Leadership</strong> has been created for Senior Managers who have the responsibility to translating organisational strategy into effective performance, this course allows managers to understand and focus on the requirements of implementing an organisation’s strategy. Developed to reflect current best practice in <strong>Strategic Management and Leadership</strong>, this <strong>Extended Diploma</strong> will help you develop your high-level understanding of <strong>Strategic Management and Leadership</strong> in the workplace.<br /> <br /> <strong>Course description:</strong> <ul> <li><strong>Qualification type:</strong> BTEC Professional qualification</li> <li><strong>Qualification title:</strong> Pearson BTEC Level 7 Extended Diploma in Strategic Management and Leadership</li> <li><strong>Level:</strong> Level 7</li> <li><strong>Accreditation status:</strong> Accredited</li> <li><strong>Guided Learning Hours (GLH):</strong> 300</li> <li><strong>Credits:</strong> 120</li> <li><strong>Total Qualification Time (TQT):</strong> 1200</li> <li><strong>Qualification number (QN):</strong> 501/0998/4</li> <li><strong>Availability:</strong> UK and international</li> </ul> <strong>What skills will I gain?</strong> <ul> <li>Engage in learning that is relevant to them and which gives them opportunities to develop a range of skills, techniques and attributes essential for successful performance in working life</li> <li>Achieve a nationally recognised Level 7 vocationally-related qualification</li> <li>Progress to employment in a particular vocational sector</li> <li>Progress to related general and/or vocational qualifications</li> </ul> <strong>COURSE CURRICULUM</strong> <ol> <li>Getting Started</li> <li>Module Book</li> <li>Qualification Specification</li> <li>Study Materials</li> <li>Recommended Books And Reading Materials</li> </ol> <br /> <strong>How will I be assessed?</strong><br /> <br /> Learners must complete: <ul> <li>Ten written assignments</li> </ul> You will need to submit these assignments online via the online learning portal, they will then be subject to internal assessment and external moderation. 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This <strong>Extended Diploma in Strategic Management and Leadership</strong> has been created for Senior Managers who have the responsibility to translating organisational strategy into effective performance, this course allows managers to understand and focus on the requirements of implementing an organisation’s strategy. Developed to reflect current best practice in <strong>Strategic Management and Leadership</strong>, this <strong>Extended Diploma</strong> will help you develop your high-level understanding of <strong>Strategic Management and Leadership</strong> in the workplace.<br /> <br /> <strong>Course description:</strong> <ul> <li><strong>Qualification type:</strong> BTEC Professional qualification</li> <li><strong>Qualification title:</strong> Pearson BTEC Level 7 Extended Diploma in Strategic Management and Leadership</li> <li><strong>Level:</strong> Level 7</li> <li><strong>Accreditation status:</strong> Accredited</li> <li><strong>Guided Learning Hours (GLH):</strong> 300</li> <li><strong>Credits:</strong> 120</li> <li><strong>Total Qualification Time (TQT):</strong> 1200</li> <li><strong>Qualification number (QN):</strong> 501/0998/4</li> <li><strong>Availability:</strong> UK and international</li> </ul> <strong>What skills will I gain?</strong> <ul> <li>Engage in learning that is relevant to them and which gives them opportunities to develop a range of skills, techniques and attributes essential for successful performance in working life</li> <li>Achieve a nationally recognised Level 7 vocationally-related qualification</li> <li>Progress to employment in a particular vocational sector</li> <li>Progress to related general and/or vocational qualifications</li> </ul> <strong>COURSE CURRICULUM</strong> <ol> <li>Getting Started</li> <li>Module Book</li> <li>Qualification Specification</li> <li>Study Materials</li> <li>Recommended Books And Reading Materials</li> </ol> <br /> <strong>How will I be assessed?</strong><br /> <br /> Learners must complete: <ul> <li>Ten written assignments</li> </ul> You will need to submit these assignments online via the online learning portal, they will then be subject to internal assessment and external moderation. Your tutor will observe your progress and provide you with assistance throughout the duration of the course.<br /> <br /> <strong>Three Mandatory Units:</strong> <ul> <li>Unit 1: Developing Strategic Management and Leadership Skills</li> <li>Unit 2: Professional Development for Strategic Managers</li> <li>Unit 3: Strategic Change Management</li> </ul> <strong>Other Units:</strong> <ul> <li>Unit 7: Strategic Marketing Management</li> <li>Unit 10: Strategic Human Resource Management</li> <li>Unit 11: Strategic Quality and Systems Management</li> <li>Unit 12: Strategic Planning</li> <li>Unit 13: Managing Financial Principles and Techniques</li> <li>Unit 14: Strategic Supply Chain Management and Logistics</li> <li>Unit 16: Research Methods for Strategic Managers</li> </ul> <strong>What Certification am I going to receive?</strong><br /> <br /> If you pass the exam successfully then you will be awarded a PEARSON BTEC Level 7 Extended Diploma in Strategic Management and Leadership (QCF) certificate.<br /> <br /> <strong>Benefits you will gain:</strong><br /> <br /> By enrolling in to this course, you’ll get: <ul> <li>High quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>Includes step-by-step tutorial videos and an effective, professional support service.</li> <li>24/7 Access to the Learning Portal.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>Recognised Accredited Qualification.</li> <li>Access Course Content on Mobile, Tablet or Desktop.</li> <li>Study in a user friendly, advanced online learning platform.</li> <li>Excellent customer service and administrative support.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Office managers,Business Managers,Project Managers', 'eligibility' => 'Learners will need to be over the age of 19, and must demonstrate one of the following: <ul> <li>Bachelor Degree (or equivalent) / Level 6 qualification (or equivalent) / Mature applicant with A level (or equivalent) and work experience</li> </ul> ', 'school' => '1TRAINING', 'keywords' => 'Management,Leadership,Business', 'location' => 'Online', 'duration' => 'Upto 300 Hours', 'timing' => null, 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '41926119', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Director IT - Operations', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. <br> <br> <br> A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. <br> <br> <br> Ready to Make an impact?<br> <br> <br> Reporting to the SVP, Technology Operations and Cybersecurity, the Director of IT Operations will be an innovation focused business and technology leader with experience in driving an agile and business outcome focused delivery culture - with high quality service delivery and service at its heart - with scale underpinning all initiatives. <br> <br> <br> They will be responsible for shaping and transforming the IT Solution Centers (Level 1 support) and End User Services function such that it is best in class and is a true partner to the business. Collaborating with the wider technology community to deliver first class user experience and service across the business. <br> <br> <br> They will bring strategy and leadership to the technology and services that the Sobeys employees use day in day out, ensuring teams adopt a customer centric technology experience to all staff for the full range of IT support Services as well as enabling self-service and automation for better service at lower cost across the entire company. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB. <br> <br> <br> Here's where you'll be focusing: <br> <br> <br> As a Director IT - Operations with Sobeys, you will: <br> <br> <ul> <li> Responsible for the Solution Centers (IT helpdesk - Level 1) and End User Computing teams - providing governance and standards for all related support functions. </li> <li> Identify new methods and technologies leading to improvements in performance and cost by the Solution Centers and End user Computing teams. </li> <li> Leads the restoration of services as Lead Incident Manager for large scale IT outages. </li> <li> Accountable to ensure Disaster Recovery plans are in place, maintained and tested. </li> <li> Partner with the Director of ITSM to provide guidance and direction to the Solution Center End User Computing staff in relation to: </li> <li> ServiceNow standards related to Incident, Event, Change and Request management, desktop / laptop license compliance and problem management. </li> <li> Continuously working on Increasing effectiveness of observability capabilities to manage our key applications in a highly proactive and automated fashion. </li> <li> Drive employee engagement by providing leadership, coaching and development to the teams. </li> <li> Initiate negotiations to establish agreements with vendors covering hardware / software support, scheduling installation and deployment services. </li> <li> Continuously assessing the IT department's effectiveness and efficiency. This includes: </li> <li> evaluating current systems, processes, resources, and technologies to identify areas for improvement. </li> <li> Staying abreast of emerging technologies, assessing their potential impact and benefits for your organization </li> <li> Analyze, recommend and implement improvements and new digital adoption initiatives, ensuring the Operational support is ever improving and aligns to a customer / stores first approach. Examples are; </li> <li> Optimizing the value of existing assets using new methods </li> <li> Reducing support tickets response times </li> <li> Eliminating tickets via self serve capabilities. </li> <li> Identifying and addressing the root cause of recurring issues. </li> <li> Identifying and implementing improved event management processes </li> <li> Identifying opportunities to automate tasks and reduce efforts </li> <li> Formulating engaging experiences for employees and customers. </li> <li> Evolving our support from unique user view to add a robust enterprise view </li> <li> Analyzes key internal and external inputs to build upon the IT Operations 5-year strategic plan, ensuring alignment with overall enterprise strategy. </li> <li> Defines objectives, frameworks, and metrics for the IT Operations. </li> </ul> #LI-Hybrid <br> <br> <br> <br> <b> What you have to offer: </b><br> <br> <br> <br> <b> Qualifications </b><br> <br> <ul> <li> A persuasive and influential trusted advisor, who listens, learns, is curious, sees nuances, applies facts and data, and can articulate a compelling story in a clear and simple manner. </li> <li> Relentlessly focused on our customers, anticipating their needs, thinking about how to create value for them through our services. </li> <li> Summarize insights in a way that facilitates decision-making. </li> <li> Known for your ability to share a vision and gain support. </li> <li> Recognized for your demonstrated ability to build thoughtful and clear strategic plans. </li> <li> Exceptional ability to drive Operational Excellence and putting the customer at the center of all processes. </li> <li> Known for your work in complex business environments, you bring people together to consider opportunities, evaluate risks and focus on delivering results. </li> <li> Proven critical thinking skills in complex analysis where errors in logic, judgment, and/or math are costly and difficult to reverse. </li> <li> Well-rounded interpersonal skills, naturally optimistic with high resiliency and high sense of urgency. </li></ul> <b> Skills </b><br> <br> <ul> <li> Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels. </li> <li> Fosters and builds a collaborative working relationship with various stakeholders within IT and outside of IT Operations. </li> <li> Expert in strategic planning, communications, and financial management. Including budget planning and cost containment programs. </li> <li> Expert in governance formulation, organizational change management. </li> <li> Good working knowledge of IT architecture and standards preferred. </li> <li> Fluently bilingual in French and English preferred but not mandatory. </li> <li> The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada. </li></ul> <b> Experience </b><br> <br> <ul> <li> More than 5 years of experience in IT management, line of business management, and/or corporate strategy roles. </li> <li> At least 2 years' experience in strategy roles preferred. </li> <li> Project management, Business Relationship Management, IT Service Management or Enterprise Architecture experience a bonus. </li> <li> Organizational Change management experience a bonus. </li> <li> Experience in strategy development and communication essential. </li> <li> More than 2 years of people management experience preferred. </li></ul> <b> Education Requirements </b><br> <br> <ul> <li> Bachelor's or master's degree in computer science, business, or a related discipline </li> <li> ITIL Certification preferred </li> </ul> We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. <br> <br> <br> Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. <br> <br> <br> While all responses are appreciated only those being considered for interviews will be acknowledged. <br> <br> <br> We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies. #J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '38', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '53172', 'company_name' => 'Sobeys', 'external_apply_url' => 'https://ca.jooble.org/external/3552210930225730793?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ca&extra_ars_request_id=4eb7b42f756af1e7edc8ae72ae9e7d09', 'external_short_url' => '3552210930225730793', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-03-31 03:09:37', 'published' => '2024-03-31 03:09:37', 'closed_time' => null, 'updated' => '2024-03-31 03:09:37', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '38', 'display_name' => 'Canada', 'name_ar' => null, 'country_id' => '36', 'Country' => array( 'name' => 'Canada', 'id' => '36', 'slug' => 'canada', 'code' => 'CA' ) ), 'Company' => array( 'id' => '53172', 'name' => 'Sobeys', 'website' => 'http://www.sobeyscareers.com', 'verified' => '0', 'photo' => 'Sobeys_a53b0df0-eb2c-11e9-8309-29e8b5f709fd.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Director ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '17781', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Director ' $renderSchema = 'yes' $title_for_layout = 'Director IT - Operations jobs in Sobeys in Canada.' $page_description = 'Apply to Director IT - Operations jobs in Sobeys in Canada.Find similar vacancies, jobs and salary information in Canada.' $locationForTitle = 'Canada' $currentJobCity = array( 'id' => '38', 'display_name' => 'Canada', 'name_ar' => null, 'country_id' => '36', 'Country' => array( 'name' => 'Canada', 'id' => '36', 'slug' => 'canada', 'code' => 'CA' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '17905', 'title' => 'Sobeys', 'slug' => 'sobeys', 'description' => 'As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. 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Hiring company
Sobeys
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Supervisor Skills Course LineAED 88
AED 1,396Duration: Upto 2 Hours -
AED 1,332
AED 9,476Duration: Upto 300 Hours
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