Team Lead System Analyst (Microsoft Dynamics CRM)
Full time
at Michael Page
in
Malaysia
Posted on March 31, 2024
Job details
About Our Client With a rich history spanning over 80 years, the company is a prominent bank in Asia, operating across 19 countries and territories. They are dedicated to pioneering cutting-edge financial solutions, driving business growth and technological advancement. Job Description
- Deliver production defect fixes with traceability.
- Manage stakeholders for prioritization and planning.
- Collaborate on defect analysis and fix planning.
- Maintain critical systems on Microsoft Dynamics.
- Lead Level 3 production support.
- Manage critical incidents and service changes.
- Prioritize issues and drive improvement with vendors.
- Ensure compliance and meet service objectives.
- Work under multiple deadlines independently.
- Coordinate team effectively for support.
- Collaborate cross-functionally for problem resolution.
- Communicate progress to management and stakeholders.
- Over 6 years of experience in software development with expertise in CRM platforms, particularly MS Dynamics.
- Proficient in gathering business requirements and reviewing functional specifications and technical design documents.
- Skilled in aligning specifications across multiple systems and interfaces, including middleware, core systems, and CRM.
- Experienced in managing production incidents and providing production support.
- Familiarity with customer leads, customer onboarding (e.g., Siebel/MSD/Salesforce), and wealth planning functionalities.
- Competent in reviewing vendor solutions and code to address production problem tickets.
- Demonstrated ability to ensure timely closure of problem tickets and identify areas for production health and stability improvements.
- Strong leadership skills with experience in leading teams, coupled with a solid understanding of banking processes.
- Equal opportunities: No discrimination based on age, race, gender, religion, or disability.
- Merit-based decisions: Decisions based solely on job requirements and qualifications.
- Accommodations available: Assistance provided upon request during recruitment.
- Inclusive culture: Workplace values diversity and inclusivity.
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