Head, Network & International Clients

Job Description - Head, Network & International Clients (2400003381) Head, Network & International Clients - ( 2400003381 )

Job

Job

: Retail Banking

Primary Location

Schedule

Schedule

: Full-time

Employee Status

Employee Status

: Permanent

Posting Date

Posting Date

: 14/Mar/2024, 6:34:54 AM

Unposting Date

Unposting Date

: 28/Mar/2024, 11:59:00 PM Role Responsibilities  Job Summary

• Business Banking (“BB”) within Standard Chartered Bank aims to provide companies with turnover of up to US$50mio in Singapore a full suite of products and services that meet their financing and banking requirements. There is no sales turnover boundary between CPBB and CCIB for Non-Borrowing clients.
• Within BB SG, the client coverage teams comprise ME-TWC (Trade & Working Capital), TTM (Transaction & Treasury Management), BB-BWC (Business Working Capital), and BB-SBL (Small Business Lending). Each of these RM teams are managed by the respective Team Heads as different rhythm and expertise are required for each of the businesses.
• We will be expanding the ME-TWC teams to target high value ME clients and “International BB” proposition via One-Bank IB and PVB collaborations. The purpose of this role to lead a RM team and develop / maintain a compelling and dynamic business segment value proposition on expanding global network business, driving the implementation of segment proposition initiatives, and ensuring minimum service level standards & requirements are met by key stakeholders within the network. Priority focus will be given to the top 8 Grow and Scale markets.
• In addition, the Head of Network and International Clients is expected to actively acquire Quality NTB clients and cross-sell BB products as appropriate for the targeted client segment. He/She must actively monitor the team’s performance to ensure that they grow the client base and deliver the financial and non-financial outcomes.
• The job holder will also review economic, political, social, technological, environmental and regulatory trends, competitor activity and demand levels and consistently drive marketplace influencing solutions that includes network partnerships, cross-market alliances/ initiatives as well as internal processes and capabilities to deliver them.
• A high level of commercial awareness, strong analytical skills, the ability to work both autonomously as well as in collaboration with colleagues and partners, the ability to motivate people to embrace action plans and new strategies and work expediently and expeditiously are critical to succeed in this role.

Responsibilities

• Work with Group BB, International Banking, Private Banking and other relevant stakeholders to develop and implement the global network framework, model and value proposition that meet the needs of Business Banking clients with cross-border presence in the 8 key markets in line with the Business Banking global network strategy to serve our clients as they expand their footprint in the geographies in which SCB and Business Banking has presence.

Business

• Optimize network portfolio, client revenue and returns through providing consistent and superior customer servicing, targeting, pricing strategy and product capabilities across Business Banking markets. Lead the formulation and execution of business strategies to monetize the strength of Standard Chartered Bank’s network footprint. Achieve financial targets, superior customer service quality and growth opportunities in new products and markets. Drive targets for the team in terms of Quality NTB and ETB clients and deliver both Revenue and Balance Sheet momentum growth in line with the corporate plan.

Processes

• Work with BB Product and other relevant stakeholders to develop, rollout, maintain and recommend procedures and controls that meet / strengthen the requirements of network acquisition and deepening programmes for clients. Drive continuous improvement of the operational efficiency and effectiveness of processes to deliver a best-in-class client experience.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations and work in collaboration with business, risk and control partners in Business Banking markets.
• Ensure strict compliance with all regulations, controls, policies and process standards set by the Bank and external regulatory authorities. This will include compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM). Responsible for achieving and maintaining satisfactory audit rating where needed.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Singapore Business Banking team to achieve the outcomes set out in the Bank’s Conduct PrinciplesClick here to enter text.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Group Business Banking, Head of Business Banking in 8 key markets, Business Risk Management, Compliance, Legal, Relationship Management

Other Responsibilities

• Embed Here for good and Group’s brand and values in Hong Kong Business Banking Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate 

• University graduate
• 10 plus years of proven banking experience and relevant experience in serving corporate or business clients or international clients with cross border needs in SME Banking and/or Corporate/Commercial Banking.
• 5 plus years of experience in leading a team.
• Strong stakeholder management, communication and influencing skills and the ability to effectively work with multiple business partners.
• Good product knowledge on trade, cash, FX and lending with strong understanding of local/foreign industries, supply/value chains and market environment.
• Sound knowledge of the changing competitive and regulatory environment in the financial services sector
• Highly motivated and proven record of delivery within challenging time-scale.
• Demonstrate ability to drive strategic initiatives and implement the changes.
• Proven problem-solving skills with the ability to consider alternative and innovative solutions.
• Lending Process and Standards
• Banking Products and Services Development

About Standard Chartered  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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