Relationship Associate Officer Jobs In Dubai | Tanfeeth

Relationship Associate Officer Jobs In Dubai | Tanfeeth

• Answer all customer contacts professionally and accurately in line with the latest guidance.
• Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
• Respond to queries politely and educate customers with regards to banking products and services.
• Be a role model for the banks digital service promoting usage at every opportunity.
• Use available support tools to problem solve and resolve queries remove the barriers.
• Educate customers and resolve customer Internet Banking inquiries and general complaints

Requirement

• Passionate about customers – focused on delivering customer excellence.
• Digital knowledge base familiar using Microsoft office (for example Teams)
• Experience managing customer interactions via a range of channels – phone , electronic , face to face.
• Natural Communicator able to communicate effectively with customers
• Empathetic towards customers – genuinley care.
• Excellent communication skills (written & verbal) The ability to multi-task
• The ability to work (channel stress) under pressure
• Be flexible to support the business needs.
• Excellent interpersonal skills

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