Office Administrator - Clinical Services Dept. Optical Express Optical Express
Full time
at Optical Express Group
in
Ireland
Posted on March 30, 2024
Job details
Job Title – Office Administrator (Clinical Services)
Location – Glasgow City Centre
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. The Role As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. Every day will bring something new but your day to day role will involve:- Inbound Call Handling
- Logging and Acknowledging Complaints
- Complaint Investigation
- Data Analysis
- Email Inbox Triage / Administration
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
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We focus on doing what is right for our patients, our colleagues, our local communities and our planet. </p><p> If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. </p><p><b> The Role </b></p><p> As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. 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In addition to knowing these formulas, those who are advanced users of Excel know how to debug these formulas, how to audit them, and how to choose the perfect formula for the occasion. <h4>What you will learn</h4> Some of the concepts that you will learn in the MS Excel Advance Course include the following: <ul class="learn-mod"> <li>VLOOKUP Advanced formula options and manipulations</li> <li>Other advanced functions including OR, AND, CHOOSE, INDIRECT, REPLACE, LEN, LEFT, FIND</li> <li>Functions including CEILING, CORREL, DATEDIF, DATEVALUE, DAVERAGE and EDATE</li> <li>Colouring a column and row with a formula</li> <li>Highlighting a cell with a formula</li> <li>Functions including ISODD, ISNUMBER, ISTEXT, ISLOGICAL, ISNONTEXT, ISERR and ISBLANK</li> <li>Functions including DGET, DMAX, DPRODUCT, DCOUNTA, DCOUNT and DSUM</li> <li>How to calculate depreciation in Excel, including SLN depreciation and SYD depreciation</li> <li>Calculating loan IPMT and EMI</li> <li>Functions including DATEDIF, DATEVALUE, EDATE, EOMONTH, MATCH and INDEX</li> <li>Full explanation of the INDEX and MATCH functions, covering several modules</li> <li>Looking up data</li> <li>Selecting only cells containing comments</li> <li>Hiding formulas</li> <li>Automatically inserting serial numbers</li> </ul> As you can see, the information you will get from the MS Excel Advanced Course will fully prepare you for virtually any career path, including those that require advanced skills with this software. Once you complete the advanced course, you will have access to the full functionality of Excel, and will know how to use all formulas, functions, and capabilities. Though this course is the longest and most involved of the three, once you complete it, you will have the knowledge and skills that most can only dream of. This course opens with a focus on the VLOOKUP formula, and several modules teach students how to use this function in their work. The course continues with modules on the OR and AND commands, and then focuses on other functions, such as REPLACE, LEN, LEFT and FIND. You will also learn about calculating depreciation, calculating interest, and even calculating IPMT and EMI for loans, all by using Excel functions. Additionally, the course features information on INDEX and MATCH functions, which is extremely important in certain industries and positions. The course also shows students how to use the CHOOSE formula, and how to create special charts. 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We focus on doing what is right for our patients, our colleagues, our local communities and our planet. </p><p> If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. </p><p><b> The Role </b></p><p> As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. </p><p><b> Every day will bring something new but your day to day role will involve: </b></p><ul><li> Inbound Call Handling </li><li> Logging and Acknowledging Complaints </li><li> Complaint Investigation </li><li> Data Analysis </li><li> Email Inbox Triage / Administration </li></ul><p><b> Essential skills </b></p><p> We are looking for applicants who have excellent customer service skills, with strong written and verbal communication skills and strong organisational skills. Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required. </p><p> We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes. </p><p><b> What’s in it for you?</b></p><ul><li> Competitive salary </li><li> Discounted vision correction products/procedures </li><li> Modern, city centre working environment </li><li> Discounted rates at on site restaurant </li><li> Investment in your training and career progression </li></ul><p> Please apply now by uploading your CV. </p><p> This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. </p><p> Optical Express is an equal opportunities employer </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '104', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '143862', 'company_name' => 'Optical Express Group', 'external_apply_url' => 'https://ie.jooble.org/external/-1737812749745164638?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=e5873d073dd2fc07497032bed658fcfd', 'external_short_url' => '1737812749745164638', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-03-30 03:05:07', 'published' => '2024-03-30 03:05:07', 'closed_time' => null, 'updated' => '2024-03-30 03:05:07', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ), 'Company' => array( 'id' => '143862', 'name' => 'Optical Express Group', 'website' => 'http://www.opticalexpress.co.uk', 'verified' => '0', 'photo' => 'Optical_Express_3932a600-f102-11e9-88c1-5b0f068de9e4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Office ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '11796', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Office ' $renderSchema = 'yes' $title_for_layout = 'Office Administrator - Clinical Services Dept. 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