Office Administrator - Clinical Services Dept. Optical Express Optical Express
Full time
at Optical Express Group
in
Ireland
Posted on March 30, 2024
Job details
Job Title – Office Administrator (Clinical Services)
Location – Glasgow City Centre
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. The Role As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. Every day will bring something new but your day to day role will involve:- Inbound Call Handling
- Logging and Acknowledging Complaints
- Complaint Investigation
- Data Analysis
- Email Inbox Triage / Administration
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
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Optical Express Optical Express', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><h3> Job Title – Office Administrator (Clinical Services)</h3><h3> Location – Glasgow City Centre </h3><p> Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. </p><p> With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. </p><p> The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. </p><p> If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. </p><p><b> The Role </b></p><p> As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. 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Optical Express Group
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