Office Administrator - Clinical Services Dept. Optical Express Optical Express
Full time
at Optical Express Group
in
Ireland
Posted on March 30, 2024
Job details
Job Title – Office Administrator (Clinical Services)
Location – Glasgow City Centre
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. The Role As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. Every day will bring something new but your day to day role will involve:- Inbound Call Handling
- Logging and Acknowledging Complaints
- Complaint Investigation
- Data Analysis
- Email Inbox Triage / Administration
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
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We focus on doing what is right for our patients, our colleagues, our local communities and our planet. </p><p> If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. </p><p><b> The Role </b></p><p> As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. 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You can, however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy or in PDF format. <ul> <li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li> </ul> <strong>Career path</strong><br /> <br /> Learn Microsoft Excel in Arabic is a useful qualification to possess and would be beneficial for any related profession or industry. 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Enrol this course today!<br /> <br /> <strong>What you will Learn ?</strong> <ul> <li>Learn to master Excel from A-Z</li> <li>How to be a better, faster, stronger Excel user</li> <li>How to save hours of time and boost your productivity in Excel</li> <li>How to use math, statistical, logic and text functions</li> <li>How to use VLOOKUP/HLOOKUP in formulas</li> <li>Mastering Pivot Tables</li> <li>How to become a professional Data Analyst</li> <li>How to land your first job as an Excel Expert</li> <li>How to find a value with VLOOKUP, HLOOKUP, INDEX, MATCH</li> <li>How to use VBA and Macros</li> <li>How to create basic and advanced formulas</li> <li>Creating Charts from your data</li> </ul> <br /> <br /> <strong>Who is this course for?</strong> <ul> <li>This course is ideal for those who work in or aspire to work in the following professions:</li> <li>Everyone who wants to get very good understanding about microsoft excel</li> <li>Everyone who wants to improve their microsoft excel 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The course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Microsoft Excel from A-Z: Beginner To Expert course.<br /> <br /> The Microsoft Excel from A-Z: Beginner To Expert Course starts with the basic knowledge of Microsoft Excel and gradually shares expertise knowledge. In this course you will get a complete idea of Microsoft Excel with key concepts, strategies regarding use of it and in-depth knowledge. The Microsoft Excel from A-Z: Beginner To Expert course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.<br /> <br /> By the end of this course, you will get complete knowledge and marketable skills. The course also comes with an accredited certificate, which will add extra value to your resume and help you stand out in the job market. In short, The Microsoft Excel from A-Z: Beginner To Expert Course is the perfect course to fast track your career. So, why are you waiting? Enrol this course today!<br /> <br /> <strong>What you will Learn ?</strong> <ul> <li>Learn to master Excel from A-Z</li> <li>How to be a better, faster, stronger Excel user</li> <li>How to save hours of time and boost your productivity in Excel</li> <li>How to use math, statistical, logic and text functions</li> <li>How to use VLOOKUP/HLOOKUP in formulas</li> <li>Mastering Pivot Tables</li> <li>How to become a professional Data Analyst</li> <li>How to land your first job as an Excel Expert</li> <li>How to find a value with VLOOKUP, HLOOKUP, INDEX, MATCH</li> <li>How to use VBA and Macros</li> <li>How to create basic and advanced formulas</li> <li>Creating Charts from your data</li> </ul> <br /> <br /> <strong>Who is this course for?</strong> <ul> <li>This course is ideal for those who work in or aspire to work in the following professions:</li> <li>Everyone who wants to get very good understanding about microsoft excel</li> <li>Everyone who wants to improve their microsoft excel skill</li> <li>Students who want to learn and master microsoft excel</li> </ul> <br /> <strong>Why Choose Microsoft Excel from A-Z: Beginner To Expert Course?</strong> <ul> <li>Accredited by CPD</li> <li>Conducted by industry experts</li> <li>Get Instant E-certificate</li> <li>Fully online, interactive course with Professional voice-over</li> <li>Developed by qualified professionals</li> <li>Self paced learning and laptop, tablet, smartphone friendly</li> <li>24/7 Tutor Support</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'MS Excel Expert,Data entry Ms Excel,Data Entry Clerk,Data Entry Specialist,Microsoft Excel,Microsoft Excel,Microsoft Excel,Microsoft Excel,Microsoft Excel,Microsoft Excel', 'eligibility' => 'No prior experience required to take this course.', 'school' => 'Course Central', 'keywords' => 'Microsoft Excel from A-Z,Data Entry,Accounting,Journals,spreadsheet', 'location' => 'Online', 'duration' => 'Upto 14 Hours', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Microsoft Excel from A-Z', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '41918288', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Office Administrator - Clinical Services Dept. Optical Express Optical Express', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><h3> Job Title – Office Administrator (Clinical Services)</h3><h3> Location – Glasgow City Centre </h3><p> Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical Express with their eye care. </p><p> With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. </p><p> The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. </p><p> If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre. </p><p><b> The Role </b></p><p> As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. </p><p><b> Every day will bring something new but your day to day role will involve: </b></p><ul><li> Inbound Call Handling </li><li> Logging and Acknowledging Complaints </li><li> Complaint Investigation </li><li> Data Analysis </li><li> Email Inbox Triage / Administration </li></ul><p><b> Essential skills </b></p><p> We are looking for applicants who have excellent customer service skills, with strong written and verbal communication skills and strong organisational skills. Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required. </p><p> We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes. </p><p><b> What’s in it for you?</b></p><ul><li> Competitive salary </li><li> Discounted vision correction products/procedures </li><li> Modern, city centre working environment </li><li> Discounted rates at on site restaurant </li><li> Investment in your training and career progression </li></ul><p> Please apply now by uploading your CV. </p><p> This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. </p><p> Optical Express is an equal opportunities employer </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '104', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '143862', 'company_name' => 'Optical Express Group', 'external_apply_url' => 'https://ie.jooble.org/external/-1737812749745164638?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ie&extra_ars_request_id=d432b220a680c7324b414ccbe8580edc', 'external_short_url' => '1737812749745164638', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-03-30 03:04:16', 'published' => '2024-03-30 03:04:16', 'closed_time' => null, 'updated' => '2024-03-30 03:04:16', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '104', 'display_name' => 'Ireland', 'name_ar' => null, 'country_id' => '98', 'Country' => array( 'name' => 'Ireland', 'id' => '98', 'slug' => 'ireland', 'code' => 'IE' ) ), 'Company' => array( 'id' => '143862', 'name' => 'Optical Express Group', 'website' => 'http://www.opticalexpress.co.uk', 'verified' => '0', 'photo' => 'Optical_Express_3932a600-f102-11e9-88c1-5b0f068de9e4.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Office ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12160', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Office ' $renderSchema = 'yes' $title_for_layout = 'Office Administrator - Clinical Services Dept. 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