IT Executive

Responsibilities

• Service and support of all network & telecommunication, front office, back office, architectures & network infrastructure (LAN/WAN), WIFI, servers, security & SOX controls, PCs & peripherals; etc and ensuring implementation are in accordance with the agreed design
• Ensure all IT services are meeting service level agreement and issues are being resolved in a timely manner
• Able to manage internal and external resources when delivering any projects or tasks and ensure all deliverables are on time and on budget
• Respond to email, calls and requests from users
• On site or remote IT support for IT hardware/software, follow up to remediate the vulnerabilities and/or threats and network related issues on users’ PC
• Assist users to troubleshoot IT problems, escalation & discuss issues with team members to identify root cause and resolve issue for users
• Carry out installation, upgrading of hardware and software, assist in daily IT operation work and take on projects
• Review all technical support related processes and documentation for continuous improvement
• Maintenance and operations of IT equipment in server rooms
• Maintain IT inventory of hardware/software/licenses

• Relevant IT experience (e.g. hands-on IT hardware and software maintenance and installations as well as network infrastructure knowledge)
• At least 3-5 years’ experience in an IT Support or System/Network Admin role
• Excellent troubleshooting, problem-solving and analytical skills
• Experienced and knowledge in Wordpress, Outlook, Firewall, WAN, LAN and wireless network
• Basic knowledge on Team Video Conferencing/Audio Conferencing
• Possess Bachelor Degree in Computer Science or equivalents