Account Director - Rest of Asia

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Account Director - Rest of Asia

Apply remote type On-site locations Singapore time type Full time posted on Posted Yesterday job requisition id REQ347208 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Account Director - Rest of Asia Work Dynamics Job Description This position is responsible and accountable to provide outstanding Service Delivery across multiple country portfolios, across all Work Dynamics functions. Ensuring activities are as safe, operationally sound, human-centric, and engagement-focused as possible, with team management, site operations, service contracts, sourcing, procurement, and finance underpinning high levels of stakeholder satisfaction The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives, engaging not only with the client’s real estate teams but also other service partners, along with the lines of business and occupants as the ultimate service recipients. The Country/Hub Facilities Management Lead is the strategic lead and senior-most point of contact for facilities management operations in-country. This role reports to the Regional Account Director and includes direct reports such as Facilities Managers (and below), Engineering Managers, and other functional roles required to deliver services in the country of operations. Roles and Responsibilities The key responsibilities of this role include: Operations Management

• Develop operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency across the portfolio
• Actively engage with the Regional Finance Manager, Regional Account Director, and Engineering Lead to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
• Ensure data integrity of all systems across the portfolio and perform audits from time to time

Client/Stakeholder Management

• Pro-actively manage and develop Client relationships, acting as a Property Management “Trusted Partner” establishing shared goals and ensuring that expected service levels are achieved
• Contribute to the Annual Account Plan – aligning knowledge of Client business and driving factors with service requirements
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success
• Develop the team through performance assessments and training, managing staff workload through correct resourcing, and developing a succession plan for key team members and on-site Vendors
• Develop existing and bring in new talent and capabilities into the team
• Develop an active and visible team who are highly proactive, responsive, dynamic, and agile.
• Build a seamless team across the various functions to support the Clients strategic goals.

Competencies The ideal candidate should have demonstrated the following competencies:

• Excellent Stakeholder management, able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds.
• Strong leadership skills - Ability to demonstrate harnessing the “hearts and minds” of teams to deliver on a vision through to execution
• Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Experience within relevant facilities management operational environments, able to understand Critical Infrastructure and Risk Management

Experience and Qualifications

• A minimum of 10 years’ experience across Property Management, including Facilities Management, Project Management and Hospitality Services experience
• An added benefit would be a Bachelor’s degree in Engineering, facilities management, building, business or another related field.
• Broader Experience in Asia Pacific is desired.
• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

Location: On-site –Singapore If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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remote type Hybrid locations 2 Locations time type Full time posted on Posted 30+ Days Ago Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com . #J-18808-Ljbffr