Community Lead

Job details

Here’s how the job details align with yourprofile .

Pay

RM 3,000 - RM 4,000 a month

Job type

Full-time

Shift and schedule

Monday to Friday

Location

Kuching

Full job description

BE PART OF THE HILLS FAMILY The Hills in 2019 re-transformed from a mall to a community lifestyle hub right in the heart of Kuching City. ROLES & RESPONSIBILITIES Membership Engagement & Retention:

• Take ownership and manage the relationship with Key Accounts within the community you oversee, ensuring high satisfaction and retention rates.
• Meet with members to resolve issues, process member terminations, and other issues of complexity.
• Be accountable and implement strategies to enhance member satisfaction, based on regular review of feedback and performance metrics (i.e Net Promoter Scores etc).
• Review Net Promoter Scores and member satisfaction results regularly and implement community building specific plans to improve performance metrics.
• Lead VIP tours and effectively communicate business updates and initiatives to members and the team.
• Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

Leasing:

• Drive new sales opportunities, maintaining an in-depth knowledge of the local market, competitors, and pricing strategies.
• Demonstrate expertise in our offerings, including space features and unique value propositions.
• Creatively structure deals to align with overall business objectives and optimize sales outcomes.

Building Operations and Management:

• Ensure quality and upkeep expectations are being adhered to and SLAs for community members submitted requests are being met.
• Hold the team accountable for general operational policies and standards.
• Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building related escalations.
• Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
• Be accountable for building-level PEX in partnership with the Building Operations team.

Team Management:

• Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
• Oversee training during the on-boarding process for new joiners and provide ongoing support, ensuring teams are well-equipped for their roles.
• Ensure your time is split appropriately between your community to make sure teams feel supported in their day-to-day activities.
• Support direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.
• Support individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognize positive performance as appropriate.
• Track performance of direct reports regularly and conduct performance management reviews

Budget Setting & Expense Tracking:

• Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.

JOB REQUIREMENTS & QUALIFICATIONS

• Minimum of 4 years of experience in co-working space management or a related customer service or sales-oriented environment.
• Project management and business operations experience required
• Strong proficiency in verbal and written communication.
• Understanding and experience managing a team of more than two people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for fostering a vibrant, collaborative community within the co-working environment.

REMUNERATION & BENEFITS

• RM3,000 – RM4,000 of basic salary (Remuneration package commensurate with experience and qualification)
• Statutory Contribution: EPF + SOCSO + EIS + Staff Benefits

WORKING HOUR:

• Monday - Friday; 9.00am-6.00pm

WORKING LOCATION:

• Kuching, Sarawak

If you are ready to take your career to new heights, email your resume to hr@talentcircle.com. my Please be informed that only shortlisted applicants will be notified. We look forward to hearing from you Job Type: Full-time Salary: RM3,000.00 - RM4,000.00 per month Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Business Development: 1 year (Preferred)

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