Director, Global HR Shared Services

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Shared Services Director will be responsible for the delivery of the professional Global HR Shared Services function. This role will oversee the HR Shared Services team and be responsible for overall service delivery on behalf of the Global HR function and the business. The Global Shared Services team will be responsible for managing the HR service desk, onboarding, offboarding, data and document management, and maintenance of the HRIS (Workday). The Shared Services team will be the first point of contact for HR Queries and will provide resolution to all tier 1 cases. The Shared Services Director will be responsible for establishing an environment of service excellence and for high performance of this team. This role is hybrid, based out of our office in Cape Town. Responsibilities Include, But Are Not Limited To: Process Creation and Implementation

• Create and continuously improve the required governance, policy and risk management frameworks for HR Shared Services.
• Implement scalable and sustainable processes for the team, enabling them to support the organization effectively.
• Seek ways to improve the HR Shared Service offerings and work to expand the tier 1 service catalog by working closely within the People Team on transition of work to this more effective model.
• Provide directional and /or strategic guidance to ensure consistent implementation of Shared Service strategy.

Team Management

• Manage Shared Service Specialist day-to-day operations.
• Support, supervise and drive performance of direct reports and set clear goals that align strategically to the business mission.
• Create an inspiring team environment with an open communication culture, motivating team members and devise and refine strategies to strengthen team engagement and morale.
• Act as escalation point between Shared Service Specialist and the broader HR team.
• Manage allocations and capacity planning to ensure effective support to the Global HR team.
• Ensure team is meeting and exceeding KPI’s and report on this on a weekly basis and provide justification and remediation strategies for poor performance.

Stakeholder Management

• • Work closely with the relevant stakeholders to ensure that the Shared Services team is providing the services required.
  • Manage relationships with the internal HR team to understand how to improve support.
  • Work with HR Leadership to inform future state of the Shared Services team.

Things That Should Be In Your Background:

• Relevant qualification (HR or IS preferred).
• 6-8 years functional experience.
• 3 years people management experience in a shared services or operations environment.
• HR systems familiarity (WorkDay preferred).
• Good understanding of consulting and HR activities.
• Excellent interpersonal, communication and leadership skills.
• Keen judgement and decision-making skills.
• Good business acumen.
• High service delivery and performance mindset.
• Strong coaching and knowledge sharing ability.

Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, ZA benefits include:

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com . About 2U Inc. (NASDAQ: TWOU) For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. #J-18808-Ljbffr