Motor Injury Claims Handler

Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for ouremployees . We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.  As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best.   Culture and Community   RSA is a purpose-driven business – our purpose is to ‘ help people, businesses, and society prosper in good times, and be resilient in bad times ’.   We do that by living our values – Integrity , Respect , Customer-driven , Excellence , and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model  So if you want to make a difference every day, we’d love to have you. Motor Injury Claims Handler – Belfast This Motor Injury Claims Handler role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives. The handler will spend most of their time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating nonstandard or complex cases, supporting colleagues, and reviewing policy wordings. Key Responsibilities:

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Handling vehicle damage claims and personal injury claims.
• Handling standard and non-conventional cases.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
• Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.

• Have exposure to both personal and commercial vehicles
• Have exposure to credit hire
• Progression with CII exams
• Proficient in Excel, Word, PowerPoint and claims handling applications
• Performance Bonus
• 25 days holiday
• Life Assurance
• Critical Illness Cover
• Pension Scheme
• The role will be based in the Belfast office for 2 days a week

• If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.