(AVP) Account Onboarding Team Leader, Customer Service Unit

Why join Global Commercial Banking? At Global Commercial Banking we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help business succeed not just in locally but also internationally. Starting and running a business is never easy. That's where we come in. Our comprehensive and award-winning solutions span across banking services such in Cash Management, Trade Services, Financing and Day to Day Operations to beyond banking solutions that aims to help businesses Buy, Sell, Trade, Run and Grow with the competitive edge to win and flourish in this modern economy. Fuelled by your entrepreneurial spirit, your tenacity to challenge the norm, you'll stand at the forefront of partnering SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making real impact in developing these vital building blocks of our country's economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow. What you do The Team Leader will be responsible for driving productivity and managing a team of Business Banking Managers who handles account onboarding through our interactive digital platform for corporate customers. This position requires a strong understanding of digital banking processes, excellent leadership skills and the ability to effectively manage multiple tasks and priorities in a fast-paced environment. Apart from handling escalated issues and resolving them in a timely and efficient manner, the team leader will need to work with the team to delight customers through their onboarding journey. Responsibilities:

• Review and assess applications for corporate account opening. Ensure completeness and accuracy of information and required documentations.
• Resolve escalated complaints and complex customer issues by engaging various stakeholders for timely resolutions
• Closely track and monitor fulfilment performance to ensure optimum productivity.
• Provide training, coaching and guidance to ensure team members are well trained on compliance requirements, account opening platforms and processes.
• Conduct regular team meeting and individual performance reviews.
• Work closely with Business Head/Group Leader to implement business initiatives.
• To continuously identify areas for improvement and innovation to ensure the business continues to stay relevant to customers and to build for the future.
• Adhere to bank's internal policies and procedures.

Qualifications Who you are

• At least 5 years' experience in the banking and financial services industry in similar capacity and at least 1 year experience in leading a team
• Effective management skills with strong leadership qualities
• Good understanding of corporate account opening or similar role within the banking industry. SME market is preferred.
• Knowledge in corporate account onboarding documentation and process.
• Knowledge of relevant banking regulatory requirements and policies is a plus.
• Independent, self-motivated and have good interpersonal skills.
• Require to station at branch to facilitate and guide Business Banking Managers for account opening
• Good analytical and problem-solving skills.
• Dynamic, adaptable and able to work in a fast-paced environment

Who we are Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do. And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.