Ezmeral Software Services Practice Manager

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Ezmeral Software Services Practice Manager

Apply locations Sydney, New South Wales, Australia Kuala Lumpur, Selangor, Malaysia time type Full time posted on Posted Yesterday job requisition id 1168146 Ezmeral Software Services Practice ManagerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Practice Manager is responsible for growing and driving HPE Ezmeral software big data, ML and AI related professional services revenue for the region and to ensure the projects are delivered with a high level of customer satisfaction. In addition to overseeing the region, your primary role will be to help sell and deliver high-quality Data, ML and AI projects as the professional services lead and HPE Ezmeral SME while working with the Account Executives to identify, drive and close new opportunities. You will be responsible for understanding customers desired business outcomes and help guide the project teams through the pursuit and execution of big data projects. You will also participate to ensure a high customer renewal rate through service delivery excellence. Your Key Responsibilities:

• Meeting & exceeding professional services bookings and revenue objectives
• Ensuring that our customers are consistently delighted with the professional services delivery experience
• Scoping and estimating projects, preparing and presenting proposals and statements of work as well as services contract negotiations
• Working with customer leaders to communicate the value of big data and big data delivery services
• Maintaining and managing services forecast and ensure streamlined communication with customers and internal resources
• Working with regional and area sales leaders to ensure our sales teams are supported
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
• Developing, mentoring and coaching the professional services teams to ensure they are working at the optimum level
• Help build and grow the HPE big data presence and impact throughout the region

About You:

• Proven track record of meeting or exceeding professional services revenue goals as well as leading, managing, coaching and mentoring technical customer-facing resources
• At least five years’ experience in leading a technology focused professional services practice with a demonstrated track record of success
• Be well acquainted and expert with delivery methodologies and strong project management skills
• Ability to present either in-person or via virtual sessions to both business and technical teams
• The candidate must be highly organized and ideally should have experience of taking an organization to the next stage of growth and maturity.
• Experience with big data and container related technologies, database, data warehousing, business intelligence (BI) and/or ETL systems is strongly desired
• Strong written and verbal communication skills are a must
• BA/BS in a technical discipline is desirable

#Australia #Malaysia #LI-Remote Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #australia, #malaysia Job: Services Job Level: Master HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

About Us

Technology innovation that fosters business transformation. We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity . If you’d like more information about your EEO right as an applicant under the law, please click here: E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here . You can also download the posters with information on legal rights and protection by clicking here and here . Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data.Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation.To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application. #J-18808-Ljbffr