Customer Service Representative - Healthcare Account | Quezon City
Full time
at Jocsoncollege
in
Philippines
Posted on March 26, 2024
Job details
Customer Service Representative - Healthcare Account | Quezon City-51050 at Sagility | Jobs | Jobs180.com
Customer Service Representative - Healthcare Account | Quezon City
Sagility
National Capital Region (NCR), Quezon City No experience required. 17,000 - 20,000 Full Time 984 openings Submit ResuméLink View CareerSite- Job Details
- About Us
Requirements
- Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
- Fresh Grad / Entry Level specializing in Customer Service or equivalent.
- Required language(s): English.
Responsibilities
Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies Manipulate systems and escalate issues to the appropriate personnel for final resolution Adheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to ExcellenceAdditional Requirements
Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused Must possess a good command of the English language, including excellent enunciation and grammar Ability to retain detailed important information and/or instruction Ability to solve complex problems in a Customer Service oriented environment Ability to comprehend, capture and interpret basic customer information Ability to exercise emotional sensitivity to customer needs and challenges Professional attitude, enthusiastic and reliable. Sound knowledge of telephone etiquette Working Details Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environmentAdditional Info
- Salary between PHP 17,000.00 and PHP 20,000.00
- Location: Quezon City, National Capital Region (NCR).
- Full Time position(s) are available.
- Number of vacancies: 984.
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