Quality Assurance Lead

Full time at Yondu in Philippines
Posted on March 26, 2024
Job details

Testing & Quality Assurance (Information & Communication Technology)
Defines the appropriate project Test Strategy and Test Plan.
Participates in reviewing the business user and product requirements, and application design to ensure testability of the product.
Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status reports, performance baselines, and others.
Ensures content and structure of all testing documents are documented and maintained.
Issues SQA Certificate to signify or prove that the application is in accordance to set exit criteria.
Performs Test Strategy and Test Cases Review.
Handles and manages SQA deliverable and repositories.
Provides an accurate status report to the project manager.
Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals.
Reviews the quality of the team deliverables and ensures team tasks are completed on time.
Formulates and manages initiatives to increase the skills, quality & efficiency of the team.
Participate in process standardization and/or improvement on SQA related tasks.
JOB SPECIFICATIONS:
Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience – Experience as a Quality Assurance Lead.
- Experience in SDLC in Agile specific to Scrum Framework
- Extensive experience in Test Design, Test Cases Creation and Analysis.
- Extensive experience in Manual (black box, white box, etc.) and Automated testing (Selenium Web driver, Test Complete, or desired tools) is preferred.
- Extensive experience in defect reporting and monitoring.
- Experience in handling a QA team/s
Knowledge – In-depth knowledge in the following:
- At least foundational level of ISTQB certification (ISTQB Advanced Certification is a plus)
- Knowledge in Agile Methodologies.
- Scrum framework and quality assurance practices (ISTQB standards)
Skills :
- Must have strong leadership skills and the ability to supervise and handle a team
- Must have strong analytical skills, highly detailed and process-oriented.
- Must have strong communication and presentation skills
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		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'Philippines',
	'country_id' => '168',
	'country_code' => 'ph',
	'slug' => 'philippines',
	'global_location_id' => '171',
	'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
	'currency' => 'PHP',
	'currency_name' => 'Philippine Peso',
	'languages' => 'en',
	'default_language' => 'en',
	'country_time_zone' => 'Asia/Manila',
	'job_location' => '1',
	'published' => '1',
	'show' => '1'
)
$cityLists = array(
	(int) 0 => array(
		'name' => 'Dubai',
		'slug' => 'dubai'
	),
	(int) 1 => array(
		'name' => 'Abu Dhabi',
		'slug' => 'abu-dhabi'
	),
	(int) 2 => array(
		'name' => 'Ras al Khaimah',
		'slug' => 'ras-al-khaimah'
	),
	(int) 3 => array(
		'name' => 'Al Ain',
		'slug' => 'al-ain'
	),
	(int) 4 => array(
		'name' => 'Sharjah',
		'slug' => 'sharjah'
	),
	(int) 5 => array(
		'name' => 'Fujairah',
		'slug' => 'fujairah'
	),
	(int) 6 => array(
		'name' => 'Ajman',
		'slug' => 'ajman'
	),
	(int) 7 => array(
		'name' => 'Umm Al Quwain',
		'slug' => 'umm-al-quwain'
	)
)
$menuState = 'loggedoutmenu'
$showCVReviewLink = false
$profileInfo = array(
	'locations' => array(
		(int) 2 => 'UAE'
	),
	'searchKey' => '',
	'guest' => (int) 1,
	'jobCount' => '11796',
	'contributedJobCount' => '24',
	'courseCount' => null
)
$environment = 'production'
$langUrlPrefix = ''
$langUrl = 'https://jobs.laimoon.com/'
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			'title' => 'Quality Management and Strategic- ISO 9001',
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			'summary' => '<strong>Quality Management and Strategic Training - ISO 9001<br />
<br />
Course Curriculum:</strong>

<ul>
	<li><strong>Course Structure:</strong> In this section, you will explore the foundational structure of the course, setting the stage for your journey into quality management and ISO 9001.</li>
	<li><strong>Critical Definitions: </strong>Gain a clear understanding of essential terminology related to quality management, ISO standards, and key concepts, laying the groundwork for a solid comprehension of the subject matter.</li>
	<li><strong>Who is Responsible: </strong>Delve into the distinctions between responsibility and accountability within the context of quality management, ensuring clarity in roles and responsibilities.</li>
	<li><strong>Quality Management Principles:</strong> Discover the fundamental principles that underpin effective quality management, with a focus on the major changes introduced in ISO 9001:2015 and their significance.</li>
	<li><strong>Major Changes:</strong> Explore the core concepts and terminology differences in ISO 9001:2015, emphasizing the importance of documented information, organizational knowledge, and risk-based thinking.</li>
	<li><strong>Process Approach:</strong> Learn the concept of the process approach, including the Plan-Do-Check-Act (PDCA) cycle, and how it aligns with ISO 9001:2015, unlocking key benefits for your organization.</li>
	<li><strong>Context of the Organization:</strong> Gain insights into understanding your organization&#39;s context, conducting SWOT analysis, identifying interested parties and their needs, and crafting strategic objectives and plans.</li>
	<li><strong>Quality Objectives: </strong>Understand the concept of quality objectives, how they relate to ISO standards, and master the art of setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives.</li>
	<li><strong>Performance Evaluation: </strong>Explore the critical aspects of performance evaluation within ISO 9001:2015, including customer satisfaction analysis, key performance indicators, and management review meetings.</li>
	<li><strong>Now What: </strong>Summarize your course journey, highlighting key takeaways and reinforcing your newfound knowledge and skills.</li>
	<li><strong>Helpful Tools: </strong>Discover a toolkit of essential quality management tools such as SIPOC, flowcharts, control charts, cause and effect diagrams, Pareto charts, 5 WHYs, and more to enhance your practical abilities.</li>
	<li><strong>See you soon: </strong>Conclude your course with a message of anticipation for your future endeavors in the world of quality management and ISO 9001.</li>
</ul>
<strong>What will make you stand out?</strong>

<ul>
	<li>Courses accredited by the UK&#39;s top awarding bodies.</li>
	<li>Opportunity to order PDF &amp; Hardcopy Certificate.</li>
	<li>Lifetime access to the whole collection of learning materials.</li>
	<li>Interactive Content.</li>
	<li>You can study and complete the course at your own pace.</li>
	<li>24/7 Student Support.</li>
	<li>Opportunity to learn from trained professionals.</li>
	<li>Affordable price.</li>
</ul>
<strong>Career path:</strong><br />
This course aims to assist you in achieving your career goals. Including the potential careers:
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	<li>Quality Analyst</li>
	<li>ISO Auditor</li>
	<li>Process Improvement Specialist</li>
	<li>Compliance Manager</li>
	<li>Quality Control Inspector</li>
	<li>Quality Assurance Coordinator</li>
	<li>Strategic Planning Consultant</li>
	<li>Performance Analyst</li>
	<li>Document Control Officer</li>
	<li>Continuous Improvement Manager</li>
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			'id' => '222824',
			'course_id' => '145332',
			'title' => 'Quality Management and Strategic- ISO 9001',
			'slug' => 'part-time-quality-management-and-strategic-iso-9001-nextgen-learning',
			'external_link' => 'https://nextgenlearning.org.uk/course/quality-management-and-strategic-training-iso-9001/',
			'summary' => '<strong>Quality Management and Strategic Training - ISO 9001<br />
<br />
Course Curriculum:</strong>

<ul>
	<li><strong>Course Structure:</strong> In this section, you will explore the foundational structure of the course, setting the stage for your journey into quality management and ISO 9001.</li>
	<li><strong>Critical Definitions: </strong>Gain a clear understanding of essential terminology related to quality management, ISO standards, and key concepts, laying the groundwork for a solid comprehension of the subject matter.</li>
	<li><strong>Who is Responsible: </strong>Delve into the distinctions between responsibility and accountability within the context of quality management, ensuring clarity in roles and responsibilities.</li>
	<li><strong>Quality Management Principles:</strong> Discover the fundamental principles that underpin effective quality management, with a focus on the major changes introduced in ISO 9001:2015 and their significance.</li>
	<li><strong>Major Changes:</strong> Explore the core concepts and terminology differences in ISO 9001:2015, emphasizing the importance of documented information, organizational knowledge, and risk-based thinking.</li>
	<li><strong>Process Approach:</strong> Learn the concept of the process approach, including the Plan-Do-Check-Act (PDCA) cycle, and how it aligns with ISO 9001:2015, unlocking key benefits for your organization.</li>
	<li><strong>Context of the Organization:</strong> Gain insights into understanding your organization&#39;s context, conducting SWOT analysis, identifying interested parties and their needs, and crafting strategic objectives and plans.</li>
	<li><strong>Quality Objectives: </strong>Understand the concept of quality objectives, how they relate to ISO standards, and master the art of setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives.</li>
	<li><strong>Performance Evaluation: </strong>Explore the critical aspects of performance evaluation within ISO 9001:2015, including customer satisfaction analysis, key performance indicators, and management review meetings.</li>
	<li><strong>Now What: </strong>Summarize your course journey, highlighting key takeaways and reinforcing your newfound knowledge and skills.</li>
	<li><strong>Helpful Tools: </strong>Discover a toolkit of essential quality management tools such as SIPOC, flowcharts, control charts, cause and effect diagrams, Pareto charts, 5 WHYs, and more to enhance your practical abilities.</li>
	<li><strong>See you soon: </strong>Conclude your course with a message of anticipation for your future endeavors in the world of quality management and ISO 9001.</li>
</ul>
<strong>What will make you stand out?</strong>

<ul>
	<li>Courses accredited by the UK&#39;s top awarding bodies.</li>
	<li>Opportunity to order PDF &amp; Hardcopy Certificate.</li>
	<li>Lifetime access to the whole collection of learning materials.</li>
	<li>Interactive Content.</li>
	<li>You can study and complete the course at your own pace.</li>
	<li>24/7 Student Support.</li>
	<li>Opportunity to learn from trained professionals.</li>
	<li>Affordable price.</li>
</ul>
<strong>Career path:</strong><br />
This course aims to assist you in achieving your career goals. Including the potential careers:
<ul>
	<li>Quality Analyst</li>
	<li>ISO Auditor</li>
	<li>Process Improvement Specialist</li>
	<li>Compliance Manager</li>
	<li>Quality Control Inspector</li>
	<li>Quality Assurance Coordinator</li>
	<li>Strategic Planning Consultant</li>
	<li>Performance Analyst</li>
	<li>Document Control Officer</li>
	<li>Continuous Improvement Manager</li>
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			'summary' => '<strong>The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br />
<br />
You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br />
<br />
By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers&#39; needs and customer behavior, including how to use it to your advantage to secure a sale. You&rsquo;ll also have a whole set of core skills needed to fast track your career, from influencing.
<ul>
	<li>Accredited, quality CPD training</li>
	<li>Instant e-certificate and hard copy dispatch by next working day</li>
	<li>Fully online, interactive course with audio voiceover</li>
	<li>Course material developed by qualified professionals</li>
	<li>Self-paced learning is accessible via laptop, tablet, and smartphone</li>
	<li>24/7 Learning assistance and tutor support</li>
	<li>Discounts on bulk purchases</li>
</ul>
<strong>Who should take the course?</strong><br />
<br />
This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:
<ul>
	<li>Retail Assistants</li>
	<li>Sales Advisors</li>
	<li>Sales Associates</li>
	<li>Store Managers</li>
</ul>
<strong>Learning Outcomes</strong><br />
<br />
By the end of the&nbsp;Retail Customer Service course, learners will be able to:
<ul>
	<li>Fully understand the sales process and deal effectively with customers at checkout</li>
	<li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li>
	<li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li>
	<li>Use body language to their advantage and to deal with difficult customers</li>
	<li>Take advantage of trends to target customers effectively and in the best possible way</li>
	<li>Demonstrate excellent active listening, body language, and communication skills</li>
	<li>Identify and address customers&rsquo; needs, and go the extra mile to satisfy them</li>
	<li>Turn difficult customers around and handle complaints and bad manners effectively</li>
	<li>Deal with at-your-desk requests and use proper telephone etiquette</li>
	<li>Provide electronic customer service and understand internet etiquette rules</li>
</ul>
<strong>Accreditation</strong><br />
<br />
All of our courses are fully accredited. The content of the&nbsp;Retail Customer Service&nbsp;course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This&nbsp;Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.<br />
<br />
<strong>Assessment</strong><br />
<br />
At the end of the&nbsp;Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the&nbsp;Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven&rsquo;t, there&rsquo;s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the&nbsp;Retail Customer Service course itself.<br />
<br />
<strong>Course Curriculum</strong>

<ul>
	<li>Module 1: Who We Are and What We Do</li>
	<li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li>
	<li>Module 3: Importance of Consumer Behaviour</li>
	<li>Module 4: Taking Trends and Targeting Customers Effectively</li>
	<li>Module 5: The Importance of Communicating with Customers</li>
	<li>Module 6: Identifying and Addressing Customer Needs</li>
	<li>Module 7: Generating Return Business</li>
	<li>Module 8: In-Person Customer Service</li>
	<li>Module 9: Giving Customer Service over the Phone</li>
	<li>Module 10: Providing Electronic Customer Service</li>
	<li>Module 11: Recovering Difficult Customers</li>
	<li>Module 12: Understanding When to Escalate</li>
</ul>
<br />
<br />
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	<li>Just a basic understanding of the English language is required to attend this&nbsp;Retail Customer Service course</li>
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			'summary' => '<strong>The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br />
<br />
You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br />
<br />
By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers&#39; needs and customer behavior, including how to use it to your advantage to secure a sale. You&rsquo;ll also have a whole set of core skills needed to fast track your career, from influencing.
<ul>
	<li>Accredited, quality CPD training</li>
	<li>Instant e-certificate and hard copy dispatch by next working day</li>
	<li>Fully online, interactive course with audio voiceover</li>
	<li>Course material developed by qualified professionals</li>
	<li>Self-paced learning is accessible via laptop, tablet, and smartphone</li>
	<li>24/7 Learning assistance and tutor support</li>
	<li>Discounts on bulk purchases</li>
</ul>
<strong>Who should take the course?</strong><br />
<br />
This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:
<ul>
	<li>Retail Assistants</li>
	<li>Sales Advisors</li>
	<li>Sales Associates</li>
	<li>Store Managers</li>
</ul>
<strong>Learning Outcomes</strong><br />
<br />
By the end of the&nbsp;Retail Customer Service course, learners will be able to:
<ul>
	<li>Fully understand the sales process and deal effectively with customers at checkout</li>
	<li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li>
	<li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li>
	<li>Use body language to their advantage and to deal with difficult customers</li>
	<li>Take advantage of trends to target customers effectively and in the best possible way</li>
	<li>Demonstrate excellent active listening, body language, and communication skills</li>
	<li>Identify and address customers&rsquo; needs, and go the extra mile to satisfy them</li>
	<li>Turn difficult customers around and handle complaints and bad manners effectively</li>
	<li>Deal with at-your-desk requests and use proper telephone etiquette</li>
	<li>Provide electronic customer service and understand internet etiquette rules</li>
</ul>
<strong>Accreditation</strong><br />
<br />
All of our courses are fully accredited. The content of the&nbsp;Retail Customer Service&nbsp;course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This&nbsp;Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.<br />
<br />
<strong>Assessment</strong><br />
<br />
At the end of the&nbsp;Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the&nbsp;Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven&rsquo;t, there&rsquo;s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the&nbsp;Retail Customer Service course itself.<br />
<br />
<strong>Course Curriculum</strong>

<ul>
	<li>Module 1: Who We Are and What We Do</li>
	<li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li>
	<li>Module 3: Importance of Consumer Behaviour</li>
	<li>Module 4: Taking Trends and Targeting Customers Effectively</li>
	<li>Module 5: The Importance of Communicating with Customers</li>
	<li>Module 6: Identifying and Addressing Customer Needs</li>
	<li>Module 7: Generating Return Business</li>
	<li>Module 8: In-Person Customer Service</li>
	<li>Module 9: Giving Customer Service over the Phone</li>
	<li>Module 10: Providing Electronic Customer Service</li>
	<li>Module 11: Recovering Difficult Customers</li>
	<li>Module 12: Understanding When to Escalate</li>
</ul>
<br />
<br />
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