Home Philippines Quality Assurance Lead
Home Philippines Quality Assurance Lead
Quality Assurance Lead
Full time
at Yondu
in
Philippines
Posted on March 26, 2024
Job details
Testing & Quality Assurance (Information & Communication Technology)
- Defines the appropriate project Test Strategy and Test Plan.
- Participates in reviewing the business user and product requirements, and application design to ensure testability of the product.
- Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status reports, performance baselines, and others.
- Ensures content and structure of all testing documents are documented and maintained.
- Issues SQA Certificate to signify or prove that the application is in accordance to set exit criteria.
- Performs Test Strategy and Test Cases Review.
- Handles and manages SQA deliverable and repositories.
- Provides an accurate status report to the project manager.
- Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals.
- Reviews the quality of the team deliverables and ensures team tasks are completed on time.
- Formulates and manages initiatives to increase the skills, quality & efficiency of the team.
- Participate in process standardization and/or improvement on SQA related tasks.
- Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course.
- Related Work Experience – Experience as a Quality Assurance Lead.
- Experience in SDLC in Agile specific to Scrum Framework
- Extensive experience in Test Design, Test Cases Creation and Analysis.
- Extensive experience in Manual (black box, white box, etc.) and Automated testing (Selenium Web driver, Test Complete, or desired tools) is preferred.
- Extensive experience in defect reporting and monitoring.
- Experience in handling a QA team/s
- Knowledge – In-depth knowledge in the following:
- At least foundational level of ISTQB certification (ISTQB Advanced Certification is a plus)
- Knowledge in Agile Methodologies.
- Scrum framework and quality assurance practices (ISTQB standards)
- Skills :
- Must have strong leadership skills and the ability to supervise and handle a team
- Must have strong analytical skills, highly detailed and process-oriented.
- Must have strong communication and presentation skills
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It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br /> <br /> You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br /> <br /> By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers' needs and customer behavior, including how to use it to your advantage to secure a sale. 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It includes practical training for: <ul> <li>Retail Assistants</li> <li>Sales Advisors</li> <li>Sales Associates</li> <li>Store Managers</li> </ul> <strong>Learning Outcomes</strong><br /> <br /> By the end of the Retail Customer Service course, learners will be able to: <ul> <li>Fully understand the sales process and deal effectively with customers at checkout</li> <li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li> <li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li> <li>Use body language to their advantage and to deal with difficult customers</li> <li>Take advantage of trends to target customers effectively and in the best possible way</li> <li>Demonstrate excellent active listening, body language, and communication skills</li> <li>Identify and address customers’ needs, and go the extra mile to satisfy them</li> <li>Turn difficult customers around and handle complaints and bad manners effectively</li> <li>Deal with at-your-desk requests and use proper telephone etiquette</li> <li>Provide electronic customer service and understand internet etiquette rules</li> </ul> <strong>Accreditation</strong><br /> <br /> All of our courses are fully accredited. 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All this is included in the one-time fee you paid for the Retail Customer Service course itself.<br /> <br /> <strong>Course Curriculum</strong> <ul> <li>Module 1: Who We Are and What We Do</li> <li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li> <li>Module 3: Importance of Consumer Behaviour</li> <li>Module 4: Taking Trends and Targeting Customers Effectively</li> <li>Module 5: The Importance of Communicating with Customers</li> <li>Module 6: Identifying and Addressing Customer Needs</li> <li>Module 7: Generating Return Business</li> <li>Module 8: In-Person Customer Service</li> <li>Module 9: Giving Customer Service over the Phone</li> <li>Module 10: Providing Electronic Customer Service</li> <li>Module 11: Recovering Difficult Customers</li> <li>Module 12: Understanding When to Escalate</li> </ul> <br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Retailer Interaction Leader,Retail Assistants,Sales Advisors,Sales Associates,Store Managers,Retail Customer Service', 'eligibility' => '<ul> <li>This Retail Customer Service course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>Just a basic understanding of the English language is required to attend this Retail Customer Service course</li> </ul> ', 'school' => 'Training Express', 'keywords' => 'Retail Customer Service,Customer Service,retail,Retail,Retailmarketing4', 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '41890080', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Quality Assurance Lead', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Testing & Quality Assurance (Information & Communication Technology) </p><ul><li> Defines the appropriate project Test Strategy and Test Plan. </li><li> Participates in reviewing the business user and product requirements, and application design to ensure testability of the product. </li><li> Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status reports, performance baselines, and others. </li><li> Ensures content and structure of all testing documents are documented and maintained. </li><li> Issues SQA Certificate to signify or prove that the application is in accordance to set exit criteria. </li><li> Performs Test Strategy and Test Cases Review. </li><li> Handles and manages SQA deliverable and repositories. </li><li> Provides an accurate status report to the project manager. </li><li> Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals. </li><li> Reviews the quality of the team deliverables and ensures team tasks are completed on time. </li><li> Formulates and manages initiatives to increase the skills, quality & efficiency of the team. </li><li> Participate in process standardization and/or improvement on SQA related tasks. </li></ul><p><b> JOB SPECIFICATIONS: </b></p><ul><li><b> Education </b> – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course. </li><li><b> Related Work Experience </b> – Experience as a Quality Assurance Lead. <ul><li> Experience in SDLC in Agile specific to Scrum Framework </li><li> Extensive experience in Test Design, Test Cases Creation and Analysis. </li><li> Extensive experience in Manual (black box, white box, etc.) and Automated testing (Selenium Web driver, Test Complete, or desired tools) is preferred. </li><li> Extensive experience in defect reporting and monitoring. </li><li> Experience in handling a QA team/s </li></ul></li><li><b> Knowledge </b> – In-depth knowledge in the following: <ul><li> At least foundational level of ISTQB certification (ISTQB Advanced Certification is a plus)</li><li> Knowledge in Agile Methodologies. </li><li> Scrum framework and quality assurance practices (ISTQB standards)</li></ul></li><li><b> Skills </b> : <ul><li> Must have strong leadership skills and the ability to supervise and handle a team </li><li> Must have strong analytical skills, highly detailed and process-oriented. </li><li> Must have strong communication and presentation skills </li></ul></li></ul><h3> Report this job advert </h3><p> Don’t provide your bank or credit card details when applying for jobs. </p><p> Researching careers? Find all the information and tips you need on career advice. </p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '185029', 'company_name' => 'Yondu', 'external_apply_url' => 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Quality Assurance Lead at Yondu. Please apply or share https://jobs.laimoon.com/jobs/externalview/41890080' $emailText = 'Hiring now! Quality Assurance Lead at Yondu. 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Hiring company
Yondu
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Quality Management and Strategic- ISO 9001 NextGen LearningAED 45Duration: Upto 9 Hours
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Retail Customer Service Training ExpressAED 46
AED 1,028Duration: Upto 3 Hours
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