Service Engineer - Product Support (HEMM)

Overview: As a Service Engineer specializing in Drilling Equipment assigned to overseas & Pan India locations, you will play a crucial role in providing technical support, maintenance, and troubleshooting services for drilling machinery and related equipment. This role requires a strong technical background, adaptability to different environments, and the ability to work independently in international settings. Key Responsibilities:

1. Equipment Maintenance and Servicing:
   • Conduct regular inspections, preventive maintenance, and repairs on drilling equipment to ensure optimal performance and adherence to safety standards.
   • Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in a timely manner, implementing necessary repairs or replacements.
2. Installation and Commissioning:
   • Assist in the installation, setup, and commissioning of new drilling equipment at customer sites, ensuring proper functionality and adherence to specifications.
   • Conduct testing and calibration procedures to validate the performance and safety of the installed equipment.
3. Technical Support and Training:
   • Provide technical guidance and support to clients' maintenance teams or operators on proper equipment operation, maintenance, and safety protocols.
   • Conduct training sessions or workshops for customer personnel regarding equipment handling, troubleshooting, and best practices.
4. Documentation and Reporting:
   • Maintain detailed records of service activities, including maintenance schedules, repairs performed, parts used, and service reports.
   • Prepare comprehensive service reports documenting findings, solutions applied, and recommendations for improvements or future actions.
5. Customer Relationship Management:
   • Cultivate strong relationships with clients, understanding their needs and ensuring high levels of customer satisfaction through efficient service delivery.
   • Communicate effectively with clients to address inquiries, provide technical assistance, and coordinate service schedules.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Proven experience (typically 3-5 years) in servicing and maintaining drilling equipment, preferably in an international or overseas capacity.
• Strong technical expertise in mechanical, electrical, and hydraulic systems related to drilling machinery.
• Ability to work autonomously and adapt to diverse working environments and cultural differences.
• Excellent problem-solving skills and the ability to work under pressure in challenging situations.
• Proficiency in reading technical drawings, schematics, and equipment manuals.
• Strong communication skills in English; proficiency in other languages may be advantageous.

• Willingness to travel extensively and work overseas for extended periods based on project requirements.
• Flexibility in working hours to accommodate different time zones and project schedules.
• A valid passport and necessary travel documentation for international assignments.
• Adherence to safety protocols and compliance with local regulations and work practices in various countries.