Partner Experience Specialist, Online Partnerships Group (English, Japanese)

Partner Experience Specialist, Online Partnerships Group (English, Japanese)

Apply info_outline info_outline X Info Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 1 year of experience in project management or customer support operations.
• Ability to speak and write in English and Japanese fluently to support and communicate with English and Japanese-speaking partners.

Preferred qualifications:

• Experience in customer service or working in a customer focused environment.
• Knowledge of SQL.
• Ability to work in a fast-paced and changing environment.
• Excellent communication and influencing skills, with ability to deliver results.
• Excellent analytical skills.

About the job

The Online Partnerships Group (OPG) is a partner-focused organization that prides itself in providing great service, in creating innovative solutions, and most importantly, in having amazing people. We value having an open, inclusive and collaborative culture, where Googlers feel supported and able to do their best work. In offices around the globe, we foster and celebrate an environment where all team members feel welcomed and respected. OPG partners with online publishers and app developers around the world to grow their businesses using our portfolio of products including the AdSense, AdMob, and Google Ad Manager platforms. We offer a solutions-based approach across advertising, analytics, and site or app design, and pride ourselves in finding new opportunities for our partners to better engage users and advertisers. Over a million web publishers and app developers rely on our solution globally, and ultimately, we're proud to enable Google to be one of the foremost funders of digital content in the world. The team focuses on nurturing an open digital ecosystem for all and developing partnerships using the power of scale, our unique insights and our people. This role will sit within the Partner Experience team, which enables a seamless customer experience for our publishers by improving our support infrastructure at scale and solving critical partner issues. In this role, you will enable partner operations and streamline workflows, while being a program manager to corresponding product and service areas to bridge the user experience gap and improve product features. You will be the key administrator for our external facing platforms (e.g., help center, product forum, social media communications channels).

Responsibilities

• Provide excellent levels of customer service to partners via a variety of media channels (e.g., email, forums, help center, etc.).
• Undertake project management initiatives to enhance operational efficiency and scalability through process and systems optimization.
• Enhance the quality of partner experiences on a larger scale through effective management and optimization of platforms, and improve self-sufficiency by implementing automated solutions.
• Enhance customer experiences and optimize satisfaction metrics by collaborating with associated product teams to implement strategic product modifications.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr