Technology Director (E-Commerce)
Job details
Who we are: We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision. What we do: We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth. Who we help: Our 600+ digital specialists have helped global companies like Kraft Heinz, Moderna, Tigo, Atlassian, The Very Group and IKEA create business impact. How we help: Wherever our clients are on their journey, we partner to align teams on a unified vision and digital roadmap. Powered by modern technology, we design, build, and deliver seamless experiences. If you'd like to learn more about Apply Digital's culture click HERE THE ROLE Apply Digital is a hybrid/remote friendly organization. We welcome candidates based in Canada , working in hours that align with EST (Eastern Standard Time). Apply Digital is actively seeking a Technology Director (E-Commerce) to join our diverse Technology team. The ideal candidate will empathize with the technical challenges our clients face, and collaborate with them and our internal teams to create innovative experiences and identify technological solutions that meet their needs. In this role, you will provide strategic guidance as the primary client-facing member of the Technology and Account Leadership Team on an account or project. This will involve offering valuable insights, formulating robust points of view, and making informed recommendations about technology stacks and future strategies, all aimed at driving transformative change within client organizations. You'll also identify and oversee organic business growth across dedicated accounts. Your leadership will enable diverse teams to successfully implement Apply Digital's delivery methodologies, firmly rooted in Lean and Agile principles and frameworks. The Technology Director is a versatile technologist with a broad understanding of front-end, back-end, mobile, platform engineering, and testing techniques. This knowledge assists in defining and approving effective solutions and facilitating communication and collaboration amongst the team. The Technology Director fosters a calm, positive, supportive, and solution-oriented atmosphere within the team. Responsibilities:
- E-commerce Technical Leadership & Oversight: Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in e-commerce solutions. Define and manage the high-level technical architecture and technology stack with a specific eye for e-commerce platforms.
- Mentorship & Team Collaboration: Develop expertise within the team in delivering cutting-edge e-commerce solutions. Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines are met and dependencies are properly managed.
- Client & Business Management: Provide expert advice and nurture relationships with stakeholders within client organizations. Identify and nurture growth within e-commerce projects, delivering business value for both the client and our organization.
- Risk Management & Process Improvement: Identify, prevent, and mitigate risks that might impact the success of the engagement. Escalate issues and risks to executive leadership when needed.
- Thought Leadership: Position our consultancy as a leader in delivering e-commerce solutions. This includes thought leadership and client education on e-commerce trends, customer experience enhancements, and back-of-house optimizations.
- Proven track record in a similar technology leadership role in e-commerce and general software development projects.
- Experience in overseeing the delivery of commerce platforms and understanding customer experience (CX) optimization.
- Deep understanding of software engineering, system architecture, and project management within an e-commerce context.
- Demonstrated experience in providing expert guidance to clients, managing diverse e-commerce technology projects, and fostering strong client relationships.
- Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
- Ability to contribute to strategic planning and decision-making at the executive level, ensuring e-commerce technology solutions align with business goals.
- Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.
- Excellent client-facing skills and experience in vendor selection and management.
- Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with e-commerce clients, stakeholders, and team members.
- Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.
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