Help Desk Analyst - L1/1.5

The Company Our client is a leading retail organization committed to delivering exceptional customer experiences through innovative solutions and superior service. With a nationwide presence, my client provides top-notch support to their network of retail locations. Due to their significant growth, this is a newly created role for a L1 Helpdesk Analyst looking to grow within their career. The Role As a Helpdesk Level 1 Support Technician, you will play a crucial role in providing technical assistance and support to our clients retail locations across the country. Your primary responsibilities will include troubleshooting and resolving issues related to point-of-sale systems, providing phone support to store personnel, and occasional travel to onsite locations for hands-on support. In this fast-paced role you will respond to and follow up on technical help tickets submitted in person, via phone and email, as well as providing IT support for Windows, Microsoft Office, and a variety of other applications.

• Provide first-level technical support and troubleshooting for point-of-sale (POS) systems, including hardware and software issues.
• Respond to and resolve incoming support requests via phone, email, or ticketing system in a timely and efficient manner.
• Assist store personnel with POS system configuration, setup, and training as needed.
• Collaborate with internal teams to escalate complex technical issues and ensure timely resolution.
• Document all support interactions and resolutions accurately in the ticketing system for future reference.
• Perform remote diagnostics and troubleshooting to resolve software and connectivity issues.
• Coordinate and schedule onsite visits to retail locations across the country for hands-on support and maintenance.
• Proactively identify trends in support requests and recommend solutions to improve system performance and reliability.
• Keep abreast of industry trends and advancements in POS technology to enhance support services.

About you You have in-depth knowledge of computer systems, hardware, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others. What's on offer?

• An exceptional opportunity to make a positive impact on the department and the company.
• A fast-paced, dynamic workplace.
• Ongoing professional development and mentoring by outstanding business leaders.
• A rare chance to grow your skill set and enjoy career progression.
• A company that promotes on merit, rewards excellence and champions work-life balance.

Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha in our Auckland office on 09-915-6700. Job Reference No: 06900-0012932614 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.