IT NOC Team Leader

Responsibilities • Responsible for overall operation business, application and system monitoring, applying Event Management Process • Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency • Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports • Responsible for generating collective reports of problem management • Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports • Responsible for Bill Printing for all the bill cycles which involves frequent visit to the customer's printing facilities. • Bachelor’s degree • Any Master's degree with strong academic and extracurricular performance may be substituted for two years of experience Experience • At least 5 years of experience in IT and should have worked in supporting up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's • Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred • Working experience of team leading, and have worked on a Service Desk Knowledge & Skills • Proven skills in managing a service desk; support monitoring team if necessary • Knowledge of implementing SLA's and best practice is preferred • An understanding of Incident Management and Service Delivery would be beneficial to the candidate • Excellent verbal and written communication skills in English and local language About The Company Huawei is a leading telecom solutions provider, owned entirely by its employees. Through continuous customer-centric innovation, we have established end-to-end advantages in telecom network infrastructure, application & software, devices and professional services. With comprehensive strengths in wireline, wireless and IP technologies, Huawei has gained a leading position in the All-IP convergence age. Our products and solutions have been deployed in over 100 countries and have served 45 of the world's top 50 telecom operators, as well as one third of the world's population. Huawei' s vision is to enrich people's lives through communication. By leveraging our experience and expertise in telecom sector, we help bridge the digital divide and give people the opportunity to join the information age, regardless of their geographic origin. In order to tackle increasing climate challenges, Huawei has deployed a wide range of green solutions that enable customers to reduce power consumption and carbon emissions, contributing to the sustainable development of the social economy and the environment. #J-18808-Ljbffr