Customer Service Advisor (Energy)

Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Driving positive energy. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you’re trusted to make the decisions? If this sounds like you then we want to know! We’re E.ON Next, the newest face of the E.ON group. We’re all about building sustainable futures and we’re doing that by making energy accessible to all. Our customers are our priority - we’ve done away with departments to make sure we’re there to answer their every question. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development. At E.ON Next we’re a hybrid company so we split our working week between home and the our hubs in Leicester, and Nottingham. We call them hubs instead of offices – at E.ON Next we’re a family and our hubs are where we get together to catch up, collaborate and host our weekly socials! (the fridges are always stocked!). Want to hear more? As an Energy Specialist you’ll be part of our business operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. You’ll be empowered to look after our business customers, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. You’ll engage with industry stakeholders and customers alike over the phone and via email. At E.ON Next no two days are the same and you’ll actively look to solve our customers problems by providing efficient and knowledgeable solutions. Don’t worry if you don’t know a lot about energy – we provide full training to equip you with the skills and knowledge needed to create an amazing customer experience. We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you’ll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You’ll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don’t worry – we face challenges together and our teams support one another through every problem. Here at E.ON Next we learn and grow together every day and we’ll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success. Are we tempting you? What we need from you….

• A passion for delivering an exceptional customer experience
• Excited to solve complex problems
• Good English skills both written and verbal
• A committed team player
• Ability to think on your feet in a fast-paced environment
• Confidence in making important decisions
• Drive to identify and implement change
• Commitment to provide an outstanding customer journey

What you’ll receive from us

• 26 days holiday plus bank holidays AND a guarantee of your birthday off
• Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• Weekly socials where we get together as a family to wind down
• Trust – you’re responsible for your customer experiences and your own development
• No micromanagement – you and your team will decide how you manage your time

The essentials

• If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period.
• We’ll have regular team socials and a corporate Deliveroo account for when the need arises
• Competitive salary
• 26 days holiday plus bank holidays – this includes a guarantee of for your birthday off if you want it
• A generous pension scheme
• The chance to choose from our Flexible Benefits range
• Location: Nottingham, Leicester and Bolton
• Working environment: Flexible hybrid working - expected in the office 2-3 days a week
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times. Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.