Home Saudi Arabia After Sales Manager
Home Saudi Arabia After Sales Manager
After Sales Manager
Job details
Bachelor of Business Administration(Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description Key Accountabilities The position involves: • Oversee the customer support team to ensure timely and effective resolution of customer inquiries, complaints, and technical issues. • Implement procedures to streamline communication channels and enhance customer responsiveness. • Develop and maintain warranty policies and procedures. • Provide leadership and guidance to the after-sales team, fostering a positive and productive work environment. • Conduct regular performance evaluations and provide training and development opportunities as needed. • Encourage teamwork and collaboration to achieve departmental goals and objectives. • Coordinate warranty claims processing, ensuring compliance with company policies and regulations. • Analyze warranty data to identify trends and areas for improvement. • Manage the repair and maintenance process, ensuring timely completion and quality workmanship. • Liaise with repair technicians, suppliers, and vendors to expedite repairs and minimize downtime for customers. • Monitor repair costs and implement cost-saving measures where possible. • Establish and maintain quality standards for after-sales services and support. • Conduct regular audits and evaluations to ensure compliance with quality metrics. • Implement corrective actions to address any identified issues and improve overall service quality. • Cultivate strong relationships with key customers, seeking feedback and addressing concerns to maintain customer satisfaction and loyalty. • Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling additional products or services. • Prepare regular reports on after-sales performance metrics, including customer satisfaction scores, response times, and resolution rates. • Analyze data to identify trends, patterns, and areas for improvement, and make recommendations for strategic enhancements. • Communication with team members, supervisors, or clients • Preparing monthly reports and presentations to the top management Knowledge, Skills, and Experience We Are Looking For: • Bachelor s degree in business administration, marketing, or equivalent • A minimum of 5 years of experience as an After Sales Manager within the Sanitary and Lighting Industry or equivalent. • Strong leadership and managerial skills, with the ability to motivate and inspire team members. • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Solid understanding of customer service principles and practices. • Proficiency in CRM software and other relevant technology tools. • Strong organizational skills and attention to detail. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. • Certification in customer service or related fields is a plus. Based on the client's requirements. Company Industry
- Recruitment
- Placement Firm
- Executive Search
- Business Development
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Hiring company
Client of Rawaj Company for Recruitment
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AED 999
AED 1,998Duration: Upto 125 Hours -
Maximising Customer Relationship Global CoursesAED 55
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