Home United Kingdom Senior Commercial Analyst (1 year relevant experience required)
Home United Kingdom Senior Commercial Analyst (1 year relevant experience required)
Senior Commercial Analyst (1 year relevant experience required)
Full time
at Direct line group
in
United Kingdom
Posted on March 20, 2024
Job details
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester – (Hybrid 12 days in the office) Lets make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What youll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. ● Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. ● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. ● Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms ● Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. ● Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. ● Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. ● Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What were looking for ● Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment ● Knowledge of Fraud and Investigation ● Aware of Insurance Principles & Practice ● Excellent customer service and stakeholder management skills ● Excellent interpersonal skills ● Ability to work to deadlines and agreed SLAs ● Experience of mentoring and coaching others ● The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) Closing Date: 13th March 2024 There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we’re one of a kind. What we’ll give you in return: We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: ● 9% employer contributed pension ● 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover ● Additional optional Health and Dental insurance ● Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!● Up to 10% performance-based annual bonus ● EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. ● Buy as you earn share scheme ● Employee discounts and cashback ● Plus many more Ways of Working Our mixed model way of working offers a best of both worlds approach combining the best parts of home and office-working, offering flexibility for everyone. How much youll be in the office depends on your role, and well consider the flexible working options that work best for you. Read our flexible working approach here. Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know youre more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. #LI-JH1#LI-Hybrid.
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Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. <p></p> What youll be doing <p></p> You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. <br>● Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. <br>● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. <br>● Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms <br>● Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. <br>● Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. <br>● Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. <br>● Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework <p></p> What were looking for <br>● Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment <br>● Knowledge of Fraud and Investigation <br>● Aware of Insurance Principles & Practice <br>● Excellent customer service and stakeholder management skills <br>● Excellent interpersonal skills <br>● Ability to work to deadlines and agreed SLAs <br>● Experience of mentoring and coaching others <br>● The successful candidate will be from a Commercial Claims background <p></p> Hours: 35 hours (Monday to Friday, 9am to 5pm)<p></p> Closing Date: 13th March 2024<p></p> There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. <p></p> We’re proud of who we are, of what we do, and what every single one of us brings. <p></p> Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. <p></p> Together we’re one of a kind. <p></p> What we’ll give you in return: <p></p> We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. 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Read our flexible working approach here. <p></p> Being yourself <p></p> Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. <p></p> We know youre more than a CV, and the things that make you, you, are what bring potential to our business. 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Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting.<br /> <br /> <strong>Learning Outcomes:</strong> <ol> <li>Develop a solid understanding of business management principles and their application in crisis situations.</li> <li>Gain knowledge of operations management to effectively oversee and optimize business processes.</li> <li>Learn business analysis techniques to analyze and assess the strengths and weaknesses of a business.</li> <li>Understand strategic analysis and product scope to develop effective business strategies and identify growth opportunities.</li> <li>Develop project management skills to plan, execute, and monitor projects in a crisis management context.</li> <li>Gain knowledge of business development and succession planning to ensure long-term sustainability and success.</li> <li>Learn about business process management to streamline operations and improve efficiency.</li> <li>Develop skills in planning and forecasting operations to optimize resource allocation and manage risks.</li> <li>Understand performance management principles and techniques to drive individual and team performance during crises.</li> <li>Gain knowledge of cash and credit management to maintain financial stability during challenging times.</li> <li>Learn effective risk management and recovery strategies to mitigate and overcome crises.</li> <li>Develop an understanding of quality management principles and techniques to ensure high standards in crisis situations.</li> <li>Enhance communication skills to effectively convey information and manage stakeholders during crises.</li> <li>Gain insights into the business environment and adapt strategies accordingly.</li> <li>Develop organizational skills to effectively manage resources and processes during crises.</li> <li>Learn negotiation techniques to resolve conflicts and reach favorable outcomes in challenging situations.</li> <li>Gain knowledge of human resource management principles and practices to effectively lead and motivate teams during crises.</li> <li>Understand the importance of customer service and its role in managing crises and maintaining customer satisfaction.</li> <li>Develop time management skills to prioritize tasks and meet deadlines during crisis situations.</li> <li>Learn effective conflict management strategies to handle disputes and maintain a harmonious work environment.</li> </ol> <strong>COURSE CURRICULUM<br /> <br /> Professional Crisis Management Certificate</strong> <ul> <li>Introduction to Business Management</li> <li>Operations Management</li> <li>Introduction to Business Analysis</li> <li>Strategic Analysis and Product Scope</li> <li>Project Management</li> <li>Business Development and Succession Planning</li> <li>Business Process Management</li> <li>Planning & Forecasting Operations</li> <li>Performance Management</li> <li>Management of Cash and Credit</li> <li>Managing Risk and Recovery</li> <li>Quality Management</li> <li>Communication Skills</li> <li>Business Environment</li> <li>Organisational Skills</li> <li>Negotiation Techniques</li> <li>Human Resource Management</li> <li>Motivation and Counselling</li> <li>Customer Service</li> <li>Time Management</li> <li>Conflict Management</li> </ul> <strong>Why buy this Professional Crisis Management Certificate?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. 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Participants will gain the knowledge and skills necessary to effectively manage crises and navigate challenging situations in a professional setting.<br /> <br /> <strong>Learning Outcomes:</strong> <ol> <li>Develop a solid understanding of business management principles and their application in crisis situations.</li> <li>Gain knowledge of operations management to effectively oversee and optimize business processes.</li> <li>Learn business analysis techniques to analyze and assess the strengths and weaknesses of a business.</li> <li>Understand strategic analysis and product scope to develop effective business strategies and identify growth opportunities.</li> <li>Develop project management skills to plan, execute, and monitor projects in a crisis management context.</li> <li>Gain knowledge of business development and succession planning to ensure long-term sustainability and success.</li> <li>Learn about business process management to streamline operations and improve efficiency.</li> <li>Develop skills in planning and forecasting operations to optimize resource allocation and manage risks.</li> <li>Understand performance management principles and techniques to drive individual and team performance during crises.</li> <li>Gain knowledge of cash and credit management to maintain financial stability during challenging times.</li> <li>Learn effective risk management and recovery strategies to mitigate and overcome crises.</li> <li>Develop an understanding of quality management principles and techniques to ensure high standards in crisis situations.</li> <li>Enhance communication skills to effectively convey information and manage stakeholders during crises.</li> <li>Gain insights into the business environment and adapt strategies accordingly.</li> <li>Develop organizational skills to effectively manage resources and processes during crises.</li> <li>Learn negotiation techniques to resolve conflicts and reach favorable outcomes in challenging situations.</li> <li>Gain knowledge of human resource management principles and practices to effectively lead and motivate teams during crises.</li> <li>Understand the importance of customer service and its role in managing crises and maintaining customer satisfaction.</li> <li>Develop time management skills to prioritize tasks and meet deadlines during crisis situations.</li> <li>Learn effective conflict management strategies to handle disputes and maintain a harmonious work environment.</li> </ol> <strong>COURSE CURRICULUM<br /> <br /> Professional Crisis Management Certificate</strong> <ul> <li>Introduction to Business Management</li> <li>Operations Management</li> <li>Introduction to Business Analysis</li> <li>Strategic Analysis and Product Scope</li> <li>Project Management</li> <li>Business Development and Succession Planning</li> <li>Business Process Management</li> <li>Planning & Forecasting Operations</li> <li>Performance Management</li> <li>Management of Cash and Credit</li> <li>Managing Risk and Recovery</li> <li>Quality Management</li> <li>Communication Skills</li> <li>Business Environment</li> <li>Organisational Skills</li> <li>Negotiation Techniques</li> <li>Human Resource Management</li> <li>Motivation and Counselling</li> <li>Customer Service</li> <li>Time Management</li> <li>Conflict Management</li> </ul> <strong>Why buy this Professional Crisis Management Certificate?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> This <strong>Professional Crisis Management Certificate</strong> does not require you to have any prior qualifications or experience. You can just enrol and start ;', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Crisis Communications Manager,Crisis Management Consultant,Emergency Manager,Security Manager,Risk Manager,Compliance Officer,Business Continuity Planner', 'eligibility' => 'This Professional Crisis Management Certificate was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. 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This comprehensive Operations Management: Supply Chain Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Operations Management: Supply Chain Practice Online Training has everything you need to excel.<br /> <br /> <strong>With this Operations Management: Supply Chain Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br /> <br /> In this Operations Management: Supply Chain Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Operations Management: Supply Chain Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br /> <br /> <strong>Enrol now and gain the expertise to thrive in Operations Management: Supply Chain Practice.</strong><br /> <br /> <strong>Learning Outcome</strong> <ul> <li>Instant access to current information on Operations Management: Supply Chain Practice licences and business startups</li> <li>Participation in online maintenance exercises and troubleshooting</li> <li>Quick assessment and guidance for all theoretical repair assignments</li> <li>CPD accreditation for proof of acquired skills and knowledge</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Why buy this Operations Management: Supply Chain Practice?</strong> <ul> <li>Chance to earn a Prestigious CPD Accredited Certificate upon completion of Operations Management: Supply Chain Practice</li> <li>Get a free student ID card with Operations Management: Supply Chain Practice</li> <li>Lifetime access to the Operations Management: Supply Chain Practice course materials</li> <li>Get instant access to this Operations Management: Supply Chain Practice course </li> <li>Learn Operations Management: Supply Chain Practice from anywhere in the world</li> <li>24/7 tutor support with the Operations Management: Supply Chain Practice course.</li> <li>Operations Management: Supply Chain Practice is an entirely online, interactive lesson with voiceover audio</li> </ul> <strong>Certification</strong><br /> <br /> You have to complete the assignment given at the end of the Operations Management: Supply Chain Practice course and score a minimum of 60% to pass each exam. 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This comprehensive Operations Management: Supply Chain Practice training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Operations Management: Supply Chain Practice Online Training has everything you need to excel.<br /> <br /> <strong>With this Operations Management: Supply Chain Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br /> <br /> In this Operations Management: Supply Chain Practice, you'll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Operations Management: Supply Chain Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br /> <br /> <strong>Enrol now and gain the expertise to thrive in Operations Management: Supply Chain Practice.</strong><br /> <br /> <strong>Learning Outcome</strong> <ul> <li>Instant access to current information on Operations Management: Supply Chain Practice licences and business startups</li> <li>Participation in online maintenance exercises and troubleshooting</li> <li>Quick assessment and guidance for all theoretical repair assignments</li> <li>CPD accreditation for proof of acquired skills and knowledge</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Why buy this Operations Management: Supply Chain Practice?</strong> <ul> <li>Chance to earn a Prestigious CPD Accredited Certificate upon completion of Operations Management: Supply Chain Practice</li> <li>Get a free student ID card with Operations Management: Supply Chain Practice</li> <li>Lifetime access to the Operations Management: Supply Chain Practice course materials</li> <li>Get instant access to this Operations Management: Supply Chain Practice course </li> <li>Learn Operations Management: Supply Chain Practice from anywhere in the world</li> <li>24/7 tutor support with the Operations Management: Supply Chain Practice course.</li> <li>Operations Management: Supply Chain Practice is an entirely online, interactive lesson with voiceover audio</li> </ul> <strong>Certification</strong><br /> <br /> You have to complete the assignment given at the end of the Operations Management: Supply Chain Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Operations Management: Supply Chain Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of £24.<br /> <br /> <strong>Description</strong><br /> <br /> <strong>Course Curriculum of Operations Management: Supply Chain Practice Course:</strong> <ul> <li>Section 01: Process Management, Process Mapping And Design</li> <li>Section 02: Procedural Outline/Quality, Communication Management & Process Re-Engineering</li> <li>Section 03: Quality And Productivity Management</li> <li>Section 04: Supply Chain Management</li> <li>Section 05: Supply Chain Management, Continuous Improvement & Technology</li> </ul> <strong>Career Path:</strong> <ul> <li>Supply Chain Manager</li> <li>Operations Director</li> <li>Procurement Manager</li> <li>Logistics Coordinator</li> <li>Inventory Control Manager</li> </ul> <strong>Who is this course for?</strong><br /> <br /> This Operations Management: Supply Chain Practice course is ideal for: <ul> <li>Professionals seeking to enhance their Operations Management: Supply Chain Practice skills and knowledge.</li> <li>Individuals looking to transition into a Operations Management: Supply Chain Practice-related career.</li> <li>Anyone passionate about Operations Management: Supply Chain Practice and eager to gain practical expertise.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Supply Chain Manager,Operations Director,Procurement Manager,Inventory Control Manager,Logistics Coordinator', 'eligibility' => 'This Operations Management: Supply Chain Practice doesn't require prior experience and is suitable for diverse learners. 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Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. <p></p> What youll be doing <p></p> You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. <br>● Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. <br>● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. <br>● Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms <br>● Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. <br>● Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. <br>● Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. <br>● Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework <p></p> What were looking for <br>● Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment <br>● Knowledge of Fraud and Investigation <br>● Aware of Insurance Principles & Practice <br>● Excellent customer service and stakeholder management skills <br>● Excellent interpersonal skills <br>● Ability to work to deadlines and agreed SLAs <br>● Experience of mentoring and coaching others <br>● The successful candidate will be from a Commercial Claims background <p></p> Hours: 35 hours (Monday to Friday, 9am to 5pm)<p></p> Closing Date: 13th March 2024<p></p> There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. <p></p> We’re proud of who we are, of what we do, and what every single one of us brings. <p></p> Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. <p></p> Together we’re one of a kind. <p></p> What we’ll give you in return: <p></p> We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. 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Read our flexible working approach here. <p></p> Being yourself <p></p> Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. <p></p> We know youre more than a CV, and the things that make you, you, are what bring potential to our business. 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