HR Executive

RM 3,000 - RM 4,500 a month - Permanent, Full-time

Job details

Pay

Job type

Shift and schedule

Location

• Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements. Analyze gaps or area of improvements and develop enhancements to improve services quality.
• Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
• Support leadership and operations team on Risk Management pertaining / related to HR SSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
• Define, develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
• Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
• Review HR SSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HR SSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
• Plan, develop and drive compliance initiatives / requirements such as Separation-Of-Duty and Access Control Management for internal and external roles / systems.
• Plan, develop and drive Business Continuity Plan.
• Plan, develop and drive Customer Satisfaction Survey. Analyze and review collected feedback for service improvement plans / initiatives and realize service improvement plans / initiatives.
• Provide insight and couching to fellow HR SSC team members on service quality initiatives as and when needed. Identify training needs and take action to ensure HR SSC-wide compliance.
• Plan, lead and drive HR SSC internal audit as and when required (both HR SSC and vendor services), provides support to external audit as and when required.
• Study industry service quality control practices and propose / transform / adopt industry practices into HR SSC service quality control initiative / plan.

• Preferable 2-5 years of working experience with a combination of at least 3 years of working experience in Payroll / HR field and 2 years of working experience in Service Quality Management / Project Management / Service Management. Experience with HR Service Center is preferred.
• Knowledgeable in payroll and HR disciplines.
• Strong organizational skills.
• Strong in project / tasks planning, tracking and execution.
• Excellent analytical, problem-solving, and decision-making skills.
• IT literacy in Microsoft Office suite.
• Excellent verbal and written communication skills with strong attention to details.
• Strong interpersonal skill.
• Ability to work well in a team environment and at the same time able to work independently with minimum supervision

• Health insurance
• Parental leave
• Vision insurance

• Monday to Friday

• Performance bonus

• Able to start immediately? (Yes/No) If No, please share your availability.