Manager - Agency Business Associates

A Position Overview Position Title Business Associate Manager Department Business Associate Model - Agency Sales Level/ Band Assistant Manager / Manager (301 /401) Role Summary:Strengthens distribution by identifying potential leaders and ensures compliance to all internal processes and other compliance standards as set by the Company or the Regulator. B Organizational Relationships Reports To BAM / ABAM IC / BAM IC / Location Head Supervises NA C Job Dimensions Geographic Area Covered Defined Branch Stakeholders Internal Agency Sales Training Branch Operations Distribution Operations External BAs and Advisors D Key Result Areas Strengthen distribution by identifying potential leaders Support and manage the BAs in Recruitment & Training of Advisors. Manage Advisor career progressions and create a pool of Premier Advisors Ensure Retention of Advisors by constantly engaging with them and their leaders Drive profitable business by maintaining the desired product mix as prescribed by the company from time to time Drive growth in New Business Premium (NBP) Ensure good quality of business by ensuring collection of modal FYP as well as Renewal Premiums Coach, Train and support the reporting managers (if any) as well as monitor and review their performance on a regular basis Ensure compliance to all internal processes and other compliance standards as set by the Company or the Regulator. Participate in risk mitigation plans, contingency planning, and business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes. E Competencies ECompetencies Business Acumen and Strategic Orientation(Ability to align with the organization-s vision with a fair understanding of the insurance industry, regulations, financial markets and the agency business model in order to deliver profitable and sustainable business growth.) Has a fair understanding of own role and utilizes required skills and knowledge in one-s own area of work to meet targets. Has a fair knowledge about company and competitor-s products.Has a fair knowledge of the insurance industry, regulations and financial markets Understands the requirements of the customer and consumer to facilitate need based selling and emphasize on selling solutions.Has a fair understanding of BA model, leader compensation and Agent commission. Building and Managing Relationships(The capability to initiate, nurture, maintain and manage business relationships with various stakeholders (internal and external) to achieve the desirable outcomes) Empathizes and supports team members in every possible way and voices one-s view on own or related area of work.Responds to complex queries from distributors and internal customers and keeps superiors informed about own actions and their context.Builds and maintains healthy relations with the distributors and internal customers to ensure seamless execution.Builds positive and reciprocal relationships that benefit the function.Acts to understand and respond appropriately to the concerns of others demonstrates openness and receptivity to new information.Builds and maintains strong network in the market / industry to expand distribution and maximize business. People Development (Focus on identifying, developing, recognizing high potentials and building the leadership pipeline in order to help individuals, teams and the distribution, maximize their potential to achieve the business goals) Builds a scientific and methodical recruitment engine to facilitate the right kind of Talent within the distribution and own team.Sets clear direction and gives step-by-step guidance to distributors in order to facilitate their journey through the learning curve.Builds others' confidence and motivates team members to perform their jobs.Holds regular discussions with distributors to identify skill gap and conducts coaching sessions.Act as an enabler for the distributor within one own function / geography and is able to think for future course of action to build a strong and premier distribution channel. Dealing with Ambiguity (Can effectively cope with change and shift gears when required with the ability to decide and act comfortably handles risk and uncertainty) Understands, accepts and supports change at one-s own level.Identifies key aspects of the issue and seeks clarification from superiors.Handles most pressure situations and problems with a sense of urgency for task completion.Applies conflict resolution skills to de-escalate, defuse, and/or resolve differences. Seeks details of possible changes and estimates the impact in one-s own function / area of work. Conceptualizes, plans and implements change at one-s own activity level. Handles pressure situations and problems appropriately and is able to prioritize issues.Persuasive and clear presentation of ideas to convince others and to gain acceptance of proposals/ plans.Aligns oneself to the changing business environment and communicates plan of action. Innovation (The willingness and ability to take a creative approach to problems or issues, to 'think outside the box', to go beyond the conventional, and to explore creative uses of resources (e.g., doing more with less). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology) Is open minded when presented with a new perspective.Applies new information to work problems and situations.Recognizes when a situation calls for or can be improved by an approach different from the usual.Is able to deliver business results by being creative in approaching, dealing and addressing needs of customer and consumers.Seeks out ways to make a difference in one-s own area of work continuously. Drive for Results and Agility(Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one-s actions and decisions in an agile environment) Reviews performance against goals and takes effective action to achieve them.Synergizes high performance oriented systems and processes to yield the desired results with agility.Sets clear expectations with the team to deliver performance oriented goals.Takes responsibility of one-s own and teams decisions and actions.Communicates consistently with the team members and motivates team members for target achievement. F Skills Required Technical Good Knowledge of MS Office / MS Excel Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills G Incumbent Characteristics Essential Desired Qualification Graduate Skills MBA / PG Experience Assistant Manager 3 - 6 years Manager 6 - 10 years