Software Engineer - Customer Services

Your dream job does exist.   Discover it at Vodafone! Join our journey as we connect for a better future. Ready? We are looking for Software Engineer – Customer Services First things first: Our Brand. We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.    With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.   We are proud to export our successful practices abroad, while transferring our global know-how to our country. We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey. Our Spirit, Our Way. Here are the key behaviours that help us bring our Spirit and Purpose to life: Earn customer loyalty: Small things do matter. Experiment, learn fast: Just take the chance. Create the future: That s possible. Get it done, together: It s up to each of us to make it happen. Here, everyone can feel free to be themselves and express their ideas. We are proud to have the most flexible #hybrid way of working in Turkey.  Together with your team, you can decide which days to come to the office depending on your work requirements.  Another favorite:  Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafas  (Friday mood :)). And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began  by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes. Why is this role really critical to us?  Lead and manage feasibility and technical design to deliver companywide technical solution with effective management of processes and in line with agreed budgets.Lead and manage Customer360 related products/solutions’ lifecycle, determine future opportunities for innovations/change/improvements and create communication channels in order to track user experience proactively. Contribute in planning and architectural design activities about related projects and products  

How will you spend your time at Vodafone?

•    As a member of the squad, software developer is responsible for all the activities that lead the team to achieve their sprint goals & team KPIs. •    Supports ideation and scoping processes for scoring, feasibility and complexity of the concepts. •    Estimates size of backlog items •    Provide technical and financial (CAPEX) information including effort estimation, constraints and dependencies; highlight potential risks and offer alternative solutions •    Delivers detailed functional and technical analysis against backlog items in line with solution designers in other squads; handshakes on the specifications of the integrations points. •    Deliver end to end solutions based on agreed scope of requirements, in line with Group and TR IT’s target architecture and strategy. •    Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit •    Works with product owner and solution developer define backlog items (epics, features, user stories, tasks) for the necessary cases •    Translates backlog items into engineering design and logical units of work (tasks) with the solution developers. •    Supports testers for test case preparation; reviews test cases. •    Provides design support for defects and issues raised by relevant stakeholders regarding the domain under the teams responsibility. •    Prepare and present solution for IT Architecture Board •    Execute RFP/RFQ/RFIs when it’s required in projects and evaluate vendor technical capabilities against business requirements to identify  products and/or services •    Works with solution architect to maintain product roadmaps and target architecture •    Reviews and approves vendor design documents; follow-ups vendor development. •    If assigned as a Lead Solution Designer, drives e2e design activities, ensures e2e quality of the delivery. •    Manage relations and cooperation with Group •    Contribute to Group business and technology plans, •    Provide information and know-how sharing, •    Support cooperation and joint projects, •    Follow up Group IT implementation recommendations

You are just the person we ve been looking for, if you have:

•    Bachelor’s degree from Computer Engineering, Information Systems Engineering, Mathematics Engineering and other related departments, •    7+ years of software analysis/design/development/engineering experience. •    Broad knowledge of software technology and development processes, particularly Scrum, TDD or BDD, disciplined agile delivery and lean development •    Must possess a complete understanding of all aspects of test automation, continuous integration and continuous deployment concept •    High level knowledge of Cloud Technologies(Openshift is plus) and MicroService architecture •    Experience on any unit testing tool •    Knowledge of technology structures: networks, database, communications, •    Hands on knowledge on Java React Framework. •    Knowledge of SQL, PL/SQL and No-SQL open source databases like Mongo etc. •    Knowledge of DevSevOps Pipeline and experience on CI/CD tools like Git, Jenkins. •    Customer focused, dependable solution oriented, hardworking, team focused •    Ability to a systematic, disciplined and analytical approach to problem solving •    Result oriented, strongly motivated leader with excellent interpersonal communication and negotiation skills •    Eagerness for quality and continuous improvement of processes •    Familiar with working in an international environment •    Eagerness for quality and continuous improvement of processes •    Strong Presentation skills •    Ability to work under pressure and tight deadlines •    Very good level of English proficiency Get to know us If you want to know more about us and what we do, then visit our website: Instagram: Youtube: This role has a #Hybrid working model Wait for it: Our benefits! We like to keep them flexible: Vflexy: Flexible Benefits Program Hybrid working kit Ergonomic kit allowance Digital meal voucher Flexible transportation allowance. Employee assistance hotline & counselling Comprehensive and flexible private health insurance Discounted price deals for wide range of products & services  Plus, plenty more to enjoy!#LI-Hybrid  Data Privacy By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at  for further details. [--> Apply on company website To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.