Sales and product service Published: 22 Jan 2024 Service Engineer - Key Accounts Ankara, Türkiye
Job details
We are looking for a Service Engineer- Key Accounts to work in the Sandvik SMR P&S division. Our Company Sandvik Mining and Rock Solutions is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining, and infrastructure industries. In 2022, the group had approximately 40,000 employees, sales in about 150 countries and revenues of about SEK 112 billion within continuing operations. Business area Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, and hauling, tunneling, and quarrying. The Role
- Maintenance and Servicing Equipment.
- Plan for correct tools and parts required to perform tasks, according to all work procedures.
- Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
- Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
- Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
- Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
- Uses knowledge and experience to solve standard problems for customers.
- Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
- Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed.
- Occasionally collect technical feedback in Sales Area (inputted into Database).
- Assign simple tasks to junior staff and guide them in their completion.
- Coach customer technicians on basic servicing and maintenance principles.
- Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
- Provide basic technical support to the sales team.
- Ability to produce positive results in sales-client interventions.
- Bachelor Degree in relevant engineering departments
- Good written and verbal communication skills in Turkish and English
- Having no restriction to travel both domestic and international and valid driving license
- Previous 4-5 years experience in Mining/Construction industries would be considered an asset
- Previous knowledge or experience with Sandvik products would be considered an asset
- Strong analytical/data analysis skills
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