Customer Service Executive

The deugro group is a globally active company serving the projectlogistics industry. Counting 1,200 employees worldwide in more than 40countries, we are a true global network of logistics experts—for road and rail,ocean and air freight. We set the courses of tomorrow—today. deugro is the first company of the deugro group. Since 1924, ithas been the main business of the international project logistics company,founded in Frankfurt am Main, Germany. Every day, we face all the challenges ofthe logistics industry. Here is where employees like to keep on eye on reallybig objects while keeping a cool head—enabling us to come up with alternativeswhen the conventional path from A to B does not work. Become a part of our international Operations team at oneof our locations in Kelana Jaya, Malaysia. For the next possible date we arelooking for you in fulltime as Customer Service Executive Tasks and responsibilities will include:

• Procurement of tariffs from forwarders, carriers, deugrobranches and worldwide agents
• Reporting and documentation of all sales activities
• Management of suppliers, subcontractors, freightforwarders and third parties
• Coordination between warehouses, carriers and suppliers
• Organising trucking and intermodal shipments and makingbookings with carriers and third parties
• Conducting freight rate negotiations with forwarders,carriers, freight handlers and deugro overseas offices and agent
• Responsible for receivables, payables, profit sharing andforecasting for assigned spot shipments or accounts
• Valuing freight and finding routes for freight movement
• Holistic communication with the customer regarding prices,shipment dates, delays etc.
• Support function/contact person for specific customers orproject operations
• Assist in the preparation of RFQ and tender responses
• Reviewing and posting invoices and billing customers
• Build and maintain strong, long-term client and supplierrelationships
• Conducting and assisting with market analysis on anongoing basis
• Follow-up on orders to ensure delivery by the specifieddeadline
• Representing deugro at project meetings, sales meetings,proposal clarification meetings, negotiations, kick-off meetings and industryevents
• Supporting the Pricing/Operations department in thepreparation of commercial proposals

What you can contribute:

• Bachelor degree and at least 3 years of relevant experience in the freight forwarding industry
• Solid experience in dealing with customer as well as good communication skills
• Very good proficiency with Microsoft Office Tools (Word, Excel, Power Point, etc.)
• Experienced in operating systems, Accounting Systems, Tracking Systems (Cargosoft, Exact, CRM, AXIS etc.)
• These qualities characterize you: detail- and customer-oriented, analytical, organized
• Excellent communications skills in English (Cross-Functional and Cross-Cultural)

W hat we offer you: A family-owned and run company, deugro group has been active inthe project logistics industry for nearly 100 years. With our sightscontinuously on the future, we are a prosperous company offering you along-term perspective for your professional career. What’s more, you benefitfrom an attractive salary and a modern workplace, with the option to workremotely—ensuring flexible working hours and individual developmentopportunities. We want to work with people who not only bring the rightrésumé/CV, but who also pursue their ideas with passion and put them intoaction with commitment. Contact: Do you value a motivating, international environment withopportunities for development and freedom? Send your application including yoursalary expectations and a possible start date. deugro Projects (Malaysia) Sdn. Bhd. Dominique-Sophie Linné Unit 3-2, Level 3, Tower 9, UOA Business Park, No., U1/51A, Seksyen U1, Shah Alam, Selangor Darul Ehsan 40150 MYS #J-18808-Ljbffr